AutoZone Auto Parts in Pasadena

I am giving the 5 star on this Store only Because of Nate. I came on 4/07/2025 to buy Air filter for cabin and for engine. I dont have experience with car and how to open ³gloco apartment and instal the air filter. I asked one of the store associates and he couldn't even bother to help on how i can replace it.As I was walking out to figure it out maybe to watch YouTube on how to install both, I saw Nate and asked if he can help me. He said he is willing me to show me.He showed me how to open the cabin and engine one and it took only 3 minutes and we were done THANKS NATE .You deserve a huge promotion on this Store. Your customer service skill goes far away. It's people like you make this store thrive. I gave Nate 101% for going beyond expectations.

I stopped by AutoZone for replacement headlights and Adriana went above and beyond to help me out. She was super friendly, helped me choose the right headlights, and even assisted with the installation. Her positive attitude and warm smile made the whole experience pleasant and stress-free. Great customer service — thanks, Adriana!

Recently came into this AutoZone and experienced really good customer service. A gentleman by the name of George walked me through my problems and had me out the door quick and with everything I needed. Would recommend this AutoZone to others.

I brought a car battery in for a warranty swap which is an easy process and I’ve been doing it for more than 20 years. On this day the young Hispanic girl with all the metal In her face and multicolored hair informed me that I couldn’t trade it because the battery is dead and she needs to test it but the tester they use wasn’t working. When I objected saying that’s not how this works she sarcastically replied yes it is. I stated that I’ve been doing this for 10+ years to which she rudely replied “so have I “ she then told me she’s been working here 10 months and that’s how it is. So I took my battery to a different auto zone and whatta ya know, they swapped the battery In less than five minutes. The kid shouldn’t work there.

I came here after some temporary makeshift fix that a neighbor helped me with. I knew I needed a permanent fix for my positive battery terminal. Most of the employees were less than helpful, but that's when Nate came in CLUTCH. I specifically described to him what my issue was, and even showed him photos and videos. He gave me two solutions and I bought two products to implement them. I came outside (it was raining a bit, and it was already like 5:30pm) and while trying to fix it myself, realized that my tools weren't enough for the quick and short job. Came back in, but Nate was busy so another employee gave me a tool. Came back in a 2nd time to ask for the same tool in a different size (Nate was still busy), came in a third time and thankfully, this time around, Nate was available. I told him what I was trying to do, he quickly grabbed his tools, came outside with me and another employee that was shadowing him, and helped me take care of the issue in 5 minutes. They both went back inside. I tried turning on my car so I could go home already, but the car wasn't turning on properly, asked him for help A THIRD TIME, and he gladly came outside and helped me figure out the whole issue. All of this, Nate did, with a positive, friendly attitude and a desire to help. I can, for the most part, fix minor things in my car, but this time around, Nate was a true life saver. Grateful for prime customer service such as the one Nate provided this time around. 100/10 to this store thanks to Nate.

If you need help with anything, from major parts to the smallest of accessories, ask Nate. He's very helpful, very knowledgeable, and well rounded, plus he knows the store well.

Unfortunately lied to this morning about a return system being down in the Pasadena store. I went to the temple city store today and it was confirmed they get a lot of Pasadena customers at their store because of this same situation. Please help the customer, we only want what is best for our cars.

Brenda wouldn’t adhear to the California legal code even as an employee told me that I had 90 days to return the item if it didn’t work. If a store has no posted policy, California law provides that in most cases, as long as you have your receipt, you are entitled to full refund or equal exchange within 7 days of purchase. (Cal. Civil Code § 1723.) I recorded the whole interaction and will be suing for damages in court