O'Reilly Auto Parts in Palm Springs

I am in town with my Tia to help my cousin settle back in after military training. His car was in storage and needed a new battery. Jose was very helpful in replacing the battery and provided friendly and efficient service.

I tried to return a product that was not needed afterall. I paid cash for item but misplaced the receipt. The item was 13.99. I entered Store and Joseph immediately helped me. He was friendly enough but said they couldn't return product without receipt no if ands or buts. I know this is probably a chain issue due to the massive amounts of theft. I've been a dedicated customer and the size and weight of the item will tell you it's near to impossible to steal this 13.99 item. No credit, nothing was offered to me. I left the item with Joseph anyways because I have no need for this item. I know it's not his fault but because of this interaction I will only do business with Autozone next door.

I have a duck billed platapus of a truck. The one they quit building because nobody wanted it. I did. Now I know why they don’t. I have a Nissan Titan XD. Diesel 5.0. Bad ax motor. However it had been plagued with problems with the top end and turbo. After those issues were resolved now it’s maintenance time. Oil changes, batteries and everything else like brakes. This place has all the stuff I have needed. Their online shop even tells you what is compatible with your vehicle! Saved my bum by helping find the best ATF for my vehicle. They have a veterans discount !

Sold me fuel injections that were wrong for my car and wouldn’t take them back stating they were special ordered; but it was their computer that said they were correct for the car. I consulted with a mechanic friend and he confirmed the right injectors needed. Moving my business elsewhere to Auto Zone.

I had actually planned on just going to auto zone but since oreillys was right next to it and didn't look as busy I came here I purchased a 16 oz of slime not the pressurized can but the one that says it'll last 2 years. I set the puncture at 6 o clock and proceeded to let all the air out of my tire per the instructions, once all the air was out I removed the stem valve and attempted to fill my tire with slime however I couldn't get any slime into the tire . After multiple attempts I gave up and just tried to air the tire back up but was unable to as the tire wouldn't take any air at this point. I'm assuming by allowing all the air out per the slime instructions I pinched something shut that will now have to be repaired im sure so i just swapped it out with the spare. I attempted to return the slime but was met with a "well did you use it?" Hand on hip kind of attitude. I replied i tried but it wouldn't work. Which i was met with a "wouldn't work and dont know how to use it are two different things." I said maam I followed all the instructions on the bottle. Her reply was "well that's not a product problem you have a defective tire and you didn't use the right one you have a truck this is for little tractors" i just got the 16 ounce instead of the 32 oz that still doesn't have a picture of a truck on it lady lol just a little tractor. And i asked the cashier first before i bought it if it would work and he said it should. you dont even know your own product its the same thing. I asked if it was really worth a customer? to which they said " we can't take that back" so I walked out saying have a good night. I wont be going to a O'REILLYs anywhere again. Good job guys. 👏 could have just wrote it off as defective and refunded my 20 bucks but instead insulted me and demonstrated your lack of knowledge about your own products. Little tactor lol

Great staff who take their time to listen to you and get whatever you need taken care of.

Marylou was absolutely amazing & so helpful! I left Auto Zone very dis satisfied & then went to O’Reillys where they went above & beyond to help me! Ty for the help!

Jose really helped me out by installing a new battery for me in 115° heat. Nice people, great service. Great auto parts and accessories at fair prices