Matteson's Auto Repair in Pacific Grove

I am posting a five star review for several reasons. First, I felt the technician was very honest. He was unable to fix the vehicle because it was a dealership problem with the codes. He did not charge me and gave me some really helpful information about the problems to help the dealer. Second, the staff is really friendly. I appreciated the quick service and their work ability with my schedule. So even though the car did not get fixed, I would go to them again

I recently visited Matteson's Auto Repair in Pacific Grove with a few minor issues on my Range Rover, and I couldn't be more satisfied with the experience. CJ was incredibly helpful and friendly both over the phone and in person, setting a positive tone for my visit. Hector, who took care of the repairs, was polite and efficient, handling everything with great expertise. The entire process was smooth and speedy, making it clear that Matteson's Auto Repair values both quality work and excellent customer service. I'll definitely return for any future car needs.

Once again, I have received exceptional service from Matteson’s Auto Repair. Recently, I stopped in without an appointment because my car was not accelerating properly. I just had AAA come out for a battery charge before the problem started . I explained to the receptionist that I needed to have it checked soon because I was on my way to work and was concerned about driving 45 minutes to my office. She stepped into the next room and talked to the owner Mike, who stopped what he was doing, and took it on a test drive. We drove around for 10 - 15 minutes and when no danger, lights came on he was puzzled, and suggested I leave it for the day so his crew could check it out. He offered to give me a ride home so he could take the car back. Then he turned the car off and restarted it, which reset the computer, and it drove perfectly fine after that. The fact that they heard my concern about getting to work timely and handled it expeditiously was great customer service! Then to top it off Mike insisted there was no charge. My previous experiences have been equally impressive. Besides the excellent job they do with maintenance services, when I had a tire sensor alert go on and went in, they repaired the tire immediately , I didn’t have to wait or come back. They always give an accurate estimate with no surprise charges at the end. They don’t upsell and pricing is good. Plus everyone is always professional and friendly. I love this place!

They were recommended to me by a friend, and so will recommend them to others. They gave me a ride home so I could get back to work. Before they did any work on my car they let me know the cost of the work which was very reasonable. As a woman I sometimes feel like mechanics will try to up sell everything, and I really appreciate that they didn’t do that.

I left my car at Matteson’s for a major service. This was the first time I used Matteson’s. When I picked up my car, it was very happy and had a huge smile because Matteson’s had treated it so very well. It told me that they had thoroughly and in detail inspected all of its systems and had done everything it needed and nothing that was not needed. When I went into the office to pay, I became even happier than my car. While I had received estimates of up to $1,000 for the major service from other shops, my bill was $179.36!!! Quite a difference!!! The staff at Matteson’s explained, in detail, what they had done and what they had not done. For example, rather than automatically replacing all of the filters, they had checked the filters and found that most of them were clean as could be and did not have to be replaced thereby saving hundreds of dollars. And, as an added bonus the staff at Matteson’s are extremely friendly and helpful, wonderfully reminiscent of the way businesses interacted with their customers many years ago. I am extremely fastidious when it comes to maintenance of my cars, and after this experience, I doubt that I will let anyone else touch my car and my car wholeheartedly agrees.

Update: The owner reached out, which is normally a good indicator that there's a level of responsibility and care within the organization. Hopefully this is a one-off situation, and we can resolve this together. DO NOT USE their services. We had an old change and they forgot to put the drain plug back into the vehicle. Now we are stranded in Castroville with three kids, and no mechanics shops are open. They charged us $131 for an oil change. Now I have to get an uber to get my kids home 30 minutes away, a tow truck, and we will miss our $800 event in San Francisco.

Helpful, honest, and professional. I called Friday morning on behalf of my senior-parent who was in need of a front turn-signal light. They were quick to respond, checked their inventory to make sure they had the correct item, and had the vehicle in-and out in 20 minutes that very same afternoon! The total cost was for only the price of the bulb itself and not a penny more. Beyond grateful for their kindness and assistance. Extremely happy to support this local business in the future for any of my auto needs.

So the good the bad and the ugly, read for a detailed description of my interaction with Matteson's. So I had a trip to SoCal Coming up and I knew that my mini cooper had been leaking some oil either from the valve cover or the oil pan or both. I called and took it to Matteson's based on these reviews. Here is the GOOD they got me in right away. Took a look and recommended only changing the valve cover gasket. I asked if we were doing that if we should go ahead a replace the valve cover but they said it wasn't necessary and I assumed they were the experts and took them at their word. A day later they were all done, again their speed is GOOD. I took my car and went on my way. On my trip the check engine light came on and my engine began to seize, not good. I pulled over and had to be towed all the way back in the the shop. Fearing the worst I asked them to take a look and tell me what was wrong. Turns out it WAS STILL LEAKING OIL FROM THE VALVE COVER and this is what caused the problem. They offered to fix it and not charge labor since I had been for this issue already. I asked if they could check the oil pan for leaks so I could be done with this issue once and for all and left my mini with them once again. Again a day later they called to let me know it was fixed once again the speed was GOOD. I arrived to pick it up and pay the bill and honestly I was shocked at the cost. I had done a research on all the possible costs of parts and the bill was honestly just way too high. I couldn't even afford to pay it all at once having already paid a bunch for the initial gasket replacement. It is my belief that they overcharged me for the part to make up for the "free" labor, it is the only explanation. They did let me pay in two payments after I explained that this was way more than I thought it was going to be and couldn't afford it. I asked about the oil pan and they told me It was they were unable to tell and that they had put a dye in so I could bring it back and know for sure. I again believe this was just another way for them to get me back in a charge me yet again for more work and here is why. I took it in to another place and they got it up on the lift and immediately told me that the plug in the oil pan wasn't even in all the way and that yes it was leaking from the pan due to this. I think that Matteson's believes that every person in this very affluent area is wealthy and that they can just afford to keep paying as long as the work is fast and this is just not the case. I can honestly say that I will not be back considering a simple oil leak cost me almost $2000.