Russ' Transmissions in Northridge

I don’t know the name of the gentleman I spoke to however he was very rude and dismissive when I called to inquire about a service. I will not recommend patronizing this business if you’re big on honorable customer service.

I was referred to Mike by my other mechanic who doesn’t work on hybrid cars. I took my 2018 Ford fusion hybrid over to Russ transmissions because it had a transmission leak. Mike was super informative and updated me every step of the way unfortunately the cost of the repair just didn’t make sense with how many miles I had already put on my vehicle and we were already looking for a new one, but he didn’t charge me to look at it and he kept it for a few days and didn’t charge me to store it. The price seemed fair for the amount of work that needed to be involved and just the cost of owning a hybrid I would definitely take any future car to Mike because I feel like you’re gonna get a good deal no matter what.

I don’t write reviews often, but my experience at Russ’ Transmission was so positive that I needed to share with others. Finding a quality, trustworthy mechanic is a tough process, so I hope this helps guide people who are looking for any transmission work. I have an old 2002 Ford Explorer that was having transmission issues (slipping between gears, hard shifting into reverse and park). I read some reviews for Russ Transmission and brought it in for diagnosis, which I was pleasantly surprised that they don’t charge for the initial diagnosis. After they did their thorough inspection, it unfortunately was determined that the transmission was shot (as I was expecting) and that it needed a full rebuild. The car isn’t my daily driver and isn’t worth that much, but it holds a bit of sentimental value as it was my late father’s car. I decided to pull the trigger and move forward with the rebuild. The rebuild took a few days, and once complete they gave me a call that it was ready to pickup. When I picked up the car, they let me know that there would be an ~2k (I believe, it’s been a minute so might not be remembering correctly) break in period, where afterwards I should bring it back in so they can make sure everything looks good and there’s no leaks or anything. For that break-in period, the car drove great and it no longer slipped into different gears. The car was, however, having some issues with shifting HARD in and out of reverse and park. I figured it had to do with the break-in period, so drove it until I hit the mileage requirement and then brought it back into Russ’, where I called out the hard Reverse shifting issue. They did their transmission tune up, but unfortunately the issue still persisted. From here, they held on the vehicle to further troubleshoot. Total they probably had the car in the shop for close to three weeks as they continued to diagnose and find the issue. They would call me periodically with updates on the status, and would run through the items they replace, at no additional charge, to attempt to fix things — items such as reopening the transmission, O2 sensor replacement, and a few other items. Finally, after some trial and error they isolated that it in fact was not an issue with the new transmission at all, but some sort of computer issue that was causing the hard shifting into reverse and park, which required a replacement computer — again at no additional cost to me. Once they ordered the part and had it installed and reprogrammed, the car drove great and without issue. Ultimately, I’m thrilled at the results and the level of service I received from Russ’ Transmission. It took some time, but they were courteous and professional throughout the whole repair process, and went above and beyond in diagnosing and repairing my car, even with things, such as a computer replacement, that were technically outside the scope of transmission rebuild. The fact that they didn’t charge me for any of the additional items or additional time in shop speaks volumes to the quality and caliber of this shop. If you need any transmission work, I can’t recommend Russ’ Transmissions highly enough. Mike and his team are amazing and you will be in amazing hands. You can trust that your car will be fully repaired and run great afterwards. I know I’ll be back to them for any transmission issues on my other vehicles — they’ve definitely earned me as a life-time return customer.

Outstanding, exceptional technical skills and the highest level of integrity and honesty. Came to Mike for a second opinion because another repair shop said my transmission needed to be replaced. Mike determined that my transmission was ok but the problem was my engine needed a tune up. The cost of an engine tune up saved me thousands of dollars for an unnecessary new transmission. There are shops that are not reputable, but you can be assured that Mike at Russ Transmission has integrity and honesty. If I ever do need a transmission, the only place I would go would be Russ Transmission. Ask for Mike.

This is an honest repair shop. Mike is an owner with integrity and knowledge who won't sell you a repair you don't need. I dropped off my 2004 Toyota Sequoia because it's having an infrequent transmission slip. Since they weren't able to repeat the problem with their test drive and inspection, they DIDN'T recommend a repair. I got my truck back with the recommendation to bring the truck back when the problem happens more frequently. You can tell a repair shop is honest when they don't recommend a repair. I'll bring my truck back when it's time. Thanks Mike!!!

You get what you pay for. If you're looking for an affordable transmission rebuild then go to a cheap mechanic! Mike was courteous and straight to the point no sugar coating here. Not too many mechanics like to work on older cars but they rebuilt my 67 Plymouth Belvedere and it runs great now!! Final price and turn around time was as promised. Another satisfied customer!

This Transmission shop rocks... good people, pleasant to talk to you. They don't talk down to you with mechanic jargon, but in plain terms to make sure you understand what they are going to do. I highly recommend them. If you can call 1st they are pretty popular so kind of busy and may be cramped a little, but worth the extra effort.

I took my car to 4 different places they won’t even touch my car, but this guys took it In with no problem... and the price is best in the area! Thank you!