Felix's Auto Service Inc in Mountain View
191 W Evelyn Ave, Mountain View, CA 94041, United States
About
Felix's Auto Service Inc stands out as a premier auto repair shop in Mountain View, boasting an exceptional 4.8-star rating from over 120 satisfied customers. Located at 191 W Evelyn Ave, this establishment has earned a stellar reputation for its comprehensive automotive services and customer-centric approach.
What sets Felix's apart is their transparent communication and thorough service approach. Their technicians provide detailed assessments of vehicle conditions, prioritizing repairs based on urgency and safety. Customers particularly appreciate their honest recommendations, where they clearly distinguish between immediate repair needs and maintenance that can be safely postponed.
The facility offers a range of convenient features, including a unique online customer portal for tracking service history, wheelchair-accessible parking, and multiple payment options including credit cards and mobile payments. Their expertise extends to various vehicles, including specialized knowledge of electric vehicles like Tesla, and they're proud members of the Costco auto program.
Service highlights include professional oil changes, brake services, alignments, and comprehensive diagnostic assessments. The shop operates with an appointment-based system to ensure each vehicle receives proper attention, and their bilingual staff provides language assistance when needed.
Under the leadership of experienced professionals like Justin and Peter, Felix's Auto Service maintains high standards of workmanship while offering competitive pricing. Their commitment to transparency, coupled with their technical expertise, makes them a trusted choice for both routine maintenance and complex automotive repairs in the Mountain View area.
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Brought the car in for service which prior visits had highlighted along with the Toyota suggested maintenance. They're careful to call out what must be fixed, what can be fixed later, and what's not worth fixing at all. Very reasonable prices, and all prices are discussed before committing to the work. Finally, they're very easy to contact, and they're quick to call back if busy.
I had my brakes/rotors and alignment done here. Justin kept me up to date on everything and the prices are equivalent to other shops. They also have a portal where you can login to review the history of any work which is convenient as no other mechanic I've been to has had a portal like that. I recommend!
Excellent service experience, great communication, I'm very happy with the service on my truck. Peter clearly explained the service issues his techs found and walked me through a prioritized approach to each.
Felix was a lifesaver, quickly resolving our complex loss of power and towing situation with our Tesla. We greatly appreciated his expertise and responsiveness, as well as his fair pricing.
This is my go-to mechanic shop. They do a fantastic job, after each service they give you a very detailed printout of the state of all the things they checked for which is very informative. I've known them for 9 years! They are not pushy, at various times they have advised me not to take immediate action on some non-urgent things. I mean advice like: your so-so-fluid is not in mint condition, but it can last you for x-months, so better change it then and don't spend on it now; other places jump on it immediately to make you pay more. They are on the Costco auto program, which is how I found them. Costco doesn't let just anybody join, it takes effort and delivering good quality job. Special shout-out to Justin and Peter! They rule.
I’ve gone to Felix’s on and off over the years. With my newly purchased Tacoma it is now the only place I will go as they do a thorough job and most of all explain in detail what they find and how important or not it is to fix and when. The dealerships are always trying to upsell me and usually cost more overall. I like the personal service that Felix’s provides.
I've been going to Felix's Auto Shop for over 20 years. Peter, who owns the shop, is amazing, The service is excellent, and his knowledge about all sorts of cars is incredible. Most of all, Peter is a trusted advisor regarding my car. I have recommended Felix's Auto Shop to at least 5 different friends and family over the years. And now his nephew Justin has been following in Peter's footsteps. Also an excellent addition to the business! I can't say enough great things about Peter and his Auto Service!
Amazing customer service and super responsive. I had a screw in my tire and they were able to take the car in and put a plug in very quickly. I’m grateful for Justin and Pete! Excellent place, will definitely go back.
