O'Reilly Auto Parts in Mountain View

friendly employees

Very fast

great

Annoying alarm thats constantly going off when customers are walking in or looking around at front and distracting people / just being annoying.

Bad customer service bad attitude employees

Do not have their act together. Half the folks are nice, but seems everyone is lost in that parts store.

Talk about pricey...ouch!!

The Latino employees here are VERY LAZY. And they dont even groom themselves or wear uniforms or anything. Its like walking into their living room. Sucks . ----- There is (was) an African-American employee here who is VERY GOOD at what he does and is helpful and courteous . I ordered a part and paid for it and then I sat and waited for it to arrive. ****** However when I went back in to get the part the African American employee was not by the counter, and some Latino employee ACTED VERY DISTRUSTFUL TOWARDS ME and accused me of NOT having paid for the part yet, when I asked for it. He looked at the computer & said IT SAYS ITS NOT PAID FOR. Not only was this NOT TRUE but I had the receipt to prove I paid it. He demanded I go get it (from my car outside) and show it to him. By the time I returned back inside he shoved it into my hands & DIDNT APOLOGIZE. **** By the way they at this location they require you to PAY for the part BEFORE they order it . I didnt deserve to be treated this way

Late Sunday evening guys helped me find out exact light bulb that has been burned. Thanks.

its ok

Im surprised this auto stores are still in business with the horrible customer service Ive gone to different locations and it never fails the if you ask for help the employees ignore you or are plain rude so I go elsewhere

Always stocked up shelves

Can be more welcoming, inviting and helpful.

They have always treated me very very well except for today, Raul is called the person, terrible customer service, zero friendliness, very rude to talk to.

Fast, attentive and friendly service.

Very friendly staffs

Donnel was super helpful and honest. Im glad I went here/chose this Oh Oh Oh OReillys... auto parts

Staff in the Mountain View store, across from Nijiya Market, were completely rude and unhelpful. They seemed annoyed I was there. O Reily needs to hire better employees. I m never going back again to ANY O Reily again.

Always helpful and courteous staff!!

I called to see if they had a particular air filter, and the associate on the phone (Jamie, same name!) was incredibly helpful! Not only was he willing to help determine if my car has a cabin air filter, he took the time to help see where I could get one when we learned they didn t carry that item. Above and beyond service

They seem to have a very wide selection of things. Unfortunately the tools that Ive bought there do not last very long like I was using a brake line bending tool and it bent instead of the brake line bending

Very friendly staff

Staff very friendly at Mountain View store. Emalee is knowledgeable and helpful. Thank you again

BEN

The staff is very, very, very rude and disgusting. You will never want to go there twice.

Very helpful staff, I even saw them helping people attach new windshield wipers in the pouring rain. Bought a new car battery and got my old one tested.

must have poor management. every time i come here recently it takes an hour just to check out. these guys are extremely slow. i can here other employees in the back but probably 8 people in line and i been in line 20 min already if not longer. absolutely ridiculous. A customer came in and asked for s belt like the one he brought in and the guy has been in the back for 10 min now. it does not take that long.

Bad customer service, they answer me and they cut off my call so they can let people work like that who dont like their job. I need a spare part and 4 calls for nothing, how angry it is

Nice clean store worth helpful staff. Pretty big too.

Unhelpful staff show that different stores have different attitude. In buying wiper blades for two cars, the men at the counter who were busy staring at the same computer gave me printed part numbers and pointed me at the aisle where they assigned me. Annoyed when I asked for more help, the man who reluctantly walked to the wiper blades criticized me, It does not need to be the brand I printed, I told you that any that size will work!. Compare to the previous store (Advance Auto Parts) I bought blades, where their staff handed me the right blades saying, If you can wait 5 minutes, I can help you put them on. Where would you rather go?

Ok. Workers stand around and are not helpful, or well trained on products carried. I called the store and they told me that they had 2 of the items I wanted. I told them I was on my way, but when I got there they only had one. I bought it and went to another of their locations and had the store clerk pull the item as I was on my way. I showed the bill with military discount and he rang up the 2nd bill which was higher. I pointed out that the price should be the same as their other store location and he shrugged and rang it up again. Sloppy service and he didnt care. Thanks

Was asking to charge battery and provided phone number to call. Nobody called even other day. Teenagers were mumbling something about that they put it to maintanance but battery was discharged. Bought battery charger and 2hrs letter battery was like new. Lost two days for nothing...

Worst store in mountain view Poor costumer service Bad attitud This store is a mess

Excellent and responsive service! Much appreciated their quick help tonight with an emergency coolant purchase while I was stuck on 85.

Great!

Sales people with knowledge and very nice

Extremely helpful employees and knowledgeable. The store was clean and neat

Let them agree

Had what i needed

I was looking for a piece of tube to replace an old janky one that the previous owner taped up. I received wonderful help from Donell and the other lady at the desk. They were patient and persistent in finding the part for me. Then, another gentleman from De Anza Mechanics, Sergio, completely replaced the part for me! He seemed to be a regular at OReillys, and Im super appreciative that this OReillys has kind and helpful staff who attract equally kind and skilled customers. Thank you!

They are very helpful. Good parts.

Excellent service, very friendly and attentive staff.

Someone sprayed paints on my car window. I went to this shop to buy a Glass Paint Remover. I asked advices from staffs working here. Evan was very helpful. He asked me to bring my car here. When he saw it is an easy fix for him, he helped me to clean the windows. I was very upset about what people did to my car, but Evan saved my day.

Very good service. It was my first time to install a wiper, and there were many things I didnt understand. A male staff named Ivan; he was very enthusiastic to help me install the wiper.

If I could give no stars I would. I was recently in this store and needed some service. When i walked in some of the employees were outside. I walked to the counter and waited and waited. Then i ask the other employee if he s the only person working. He said no, my other colleagues are working on something outside. They were doing nothing literally! Worst experience ever!

This store was such a great experience tonight they went above and beyond helping me out with my 94 Toyota pickup that needed a battery. Friendly, helpful, practical and willing to go the extra mile!

Always helpful

I was so impressed with the oreillys auto parts store I went to on El Camino in Mountain View. The employee that I dealt with was so helpful and went out of his way to help me. It was such a nice experience with such a nice young man.

very bad service especially the one they give at night they do not respect the order of the line

Bought some cable chains and the cashier told me I could try them on my car to make sure they fit and that I could bring them back if they didnt. When they didnt fit, the next cashier I talked with said that I couldnt return them.

I purchased a car battery. The young man who assisted me was very pleasant, helpful, and informative.

Very quick, had the oil I needed

Its ok

They recycle used car batteries and theyll give you a $10 store credit for it.

good service

Nice options for your car.

extremely helpful

I am a regular and have gotten the right part almost every time

Incredible customer service on multiple occasions and staff. All of them rock and have a great crew and makes me really enjoy my visits. They have all gone above and beyond for me a few times already. A+

Great customer service.

The service is very good and the issues are explained clearly and kindly.

Ast. Manager was not helpfully at all. First I called and talked with him. He told me to come in. I went in to purchase battery in store as he told me to, but then would not honor the SHINE15 which did not work on line. I ended up paying full price as I really needed it. Not please with the lack of support and service at this location.

Well stocked, knowledgeable staff. I went in to get a battery charger/maintainer and they had exactly what I needed.

For a location with no customers the 15 minutes I was inside they are very slow, you get better service if you call them apparently.

It seems they dont have their inventory under control. I went there to look for a small item after checking online that it was available. I came there to find not only that item missing (a employee was not even able to find it in their storage) but that many holders in the isles were empty.

Exceptional service!!

Been shopping here since they hostile takeover of the other guy....I forget who it was but these cats are okay?

Knowledgeable and helpful staff made it a breeze and worth the visit

Always helpful, which is great since my cars are heaps of junk and often need parts.

Very good service and very friendly

Friendly staff, good service, thanks!

Nice, helpful staff. This store seemed as if it had a much smaller selection of items, though.

They get it done

Joshua at the grant store is great at communicating what you need for and oil change I didnt even think about gloves, rags or an oil funnel until he mentioned it... he saved my husband a big mess so he was great full...

Came here for tail lights and Emilee made great recommendations on what could potentially draining my car battery. She checked my battery and alternator as a courtesy and I will definitely be back once I can figure out why my battery isnt holding a charge... thank you Emileee

Good employees working there.

I wouldnt say LOVED IT - Id still give it 5 stars though - I went in during a time when it wasnt busy so I didnt have to stand in line oh, I was able to go straight to the cashier and I was doing returns and I was able to return everything because of the system that they have that logs everything that I buy from them! Somethings I had a receipt for, the transmission fluid and oil ranch I didnt but it was in the system so I was able to return everything! Having a system like that is very convenient- even more convenient than those stores who go by the credit card that you used to pay for the items to look it up in the event you dont have a receipt! So yes, five stars to OReilly and the cashier was pleasant as well

Often better stocked than its sister store near Golfland, but often itself bested by the store just past Highway 85, its located on the Murphy St side of the Allario Strip Mall at El Camino and Sunnyvale Ave. Solid location for auto parts and automotive fluid recycling.

Slow service

Car parts, fair, honest and helpful

Nick the manager was very helpful with our car battery when we were trying to figure out the warranty. He managed to find records of it from two years ago despite a typo for our phone number. It was clear he was juggling multiple things while helping us and he was great.

Excellent service

Smaller store, well staffed employees are very helpful and speedy.

I liked it

Very good service

System was offline and it seemed like customer service was offline as well

They test batteries for free and have batteries for almost all the cars; they didnt have mine.

Quick efficient service.

The, what they have. The pretty close to my house. The because of what happened. The we are able to resolve the automobile: ailment.

Good customer service

I get all my auto parts and oil additives at this location,the staff is very knowledgeable and helpful close to highway 237 and on the main road of ElCamino Real.

Updated Review.... with the Sunnyvale store closing I have actually been forced to use the store. I will say this the service and the friendliness has definitely improved. The last three times I was there the people behind the counter were very helpful and friendly. I spoke to someone on the phone and they were very polite and put the part on hold for me. Ive increased the rating from 2 to 4 stars. So far so good. Below is my old review. I left it intact. Things change . So, they deserve the appropriate review. Again,its just my opinion. Hope your experiences are pleasant. I actually try to use the one Sunnyvale most of the time. This one is close to my house. So, occasionally I have to use the store. But I prefer to use the store in Sunnyvale because they are very friendly there. I do not like the mountain view store at all. Youll see the difference when you go in. When you go into the Sunnyvale store they will ask you, hey, can I help you are looking for anything in particular? They will ask you if you need anything. The mountain view store is the complete opposite...

Good costumer service,good location..

Employees were helpful. I came in looking for a headlight, and they helped me find the exact right thing I needed, and were willing to help me install it (although they were unable to so I went to my mechanic). Friendly, quick, and reliable service.

Great customer service I had a broken hand and the associate came out and helped me test and replace my sisters car battery its not that I couldnt but the broken hand set me back

Excellent shopping. Nick the manager on a scale of 1-10 is like a 10 plus!!

I thought this place would do a car battery change based on the yelp reviews but when you get there, theres a sign that says No oil change or auto repairs. So its not the shops fault but the land owners and outdated reviews on yelp. I got the car battery I needed and they took my old one and gave me $18 back.

Worst oreilly iv ever visited. Rude customer service

The people there are very helpful

Friendly staff and knowledgeable, definitely recommend this store

Always pleasant! a little light on inventory

They had a car wash brush I wanted for $34. Pep Boys had the same one for $20.

Great customer service.

Very good place and excellent customer service

They had broken cans of freeon for the ac and rufused to help. And advised me to do it against the directions on the can

Clean and orderly, well stocked and friendly staff

Very good service, high quality items.

Great customer service by Nicholas! He went above and beyond! Definitely recommend this place.

I love this OReilly because theres usually not much line and great customer service

The young lady behind the counter came out to my car and put my new windshield wipers on my car. I appreciated that so much.

The place is clean and the staff is welcoming

Very helpful

First off thank you Gustavo!!! I came in the other day thinking I had a dead car battery and the staff helped me choose the best option. It worked perfectly and I came back the next day with my car. Gustavo helped check my battery and alternator. And was incredibly knowledgeable and friendly. He helped me change my battery. Just incredible service.I definitely recommend everyone come here if they need anything.

went in yesterday to get a bulb for my car, the guys where super friendly and helpful. One of them came out to look at my car, so I could show him what I meant . Very nice and kind and ao helpful. Thank-you.

Some stuff is good and some stuff is best bought at the dealership

Good place to go get your parts for your car

Always great customer service.

The gentleman who helped me was wonderful!

Good

Awesome service.

Super helpful crew!!! Tool rental not available but they still have tools for you to borrow. The guy that helped me had a special tool I needed and he got it out the trunk of his car!!! Above and beyond for sure!!!

Great staff

Great place to get stuff for your car

Great service! Always a knowledgable person there to help.

Was able to get special engine oil for my BMW.

The store got a warranty replacement on an alternator for no charge.

they need to improved customer service I when to get some tire repair kit an Jasmine didnt want me to help she was very rude person it was very bad experience an I go often to this place

Large store, handy helpers

Good service, knowledgeable staff.

The staff is knowledgeable and helpful and prices are reasonable.

Was searching for a special lug nut key. Jasmine helped me hunt down the exact ones I needed. Great customer service on her part.

They have octane boost here. In California you cant purchase 93 octane my car needs to run optimally. Ill never go back unless I fly over

It was hot outside and I had biked to the store. When I told him, the cashier gave me a free bottle of water.