Big O Tires in Morgan Hill

I recently got new tires installed on my Audi and was a bit nervous at first due to past bad experiences elsewhere. However, I noticed they were already working on a similar car, which reassured me. The team was professional and efficient, getting my tires installed and alignment done within two hours. Everything went smoothly, and I’m really happy with the service. Would definitely recommend it!

Go in at 10-10:30 for a rental car oil change which is covered by the rental company. I give them the keys and they were just going to let me walk out until I asked them too write my name and number down so they can call me when it’s done, because they said it was going to take a couple of hours due to having to get authorization from the rental company. I wait 4 hours for a call (oil change) I end up calling them myself to check the status and they say it’s been ready for a while just didn’t have a number to call to let me know. I walk in there asking if they lost the note he wrote down, he replies with a yes. I look on the very first desk you see when you walk in and my name, phone number and vehicle description is in plane view for literally anyone to see. I tell the same guy who helped me earlier in the day who is sitting down on his phone “well it’s right here man” just says “oh” got to sit in traffic on my way home because somebody couldn’t do the easiest part of the job.

Review based on tyre repair, pre-booked appointment. Smooth and easy, 45mins job done nicely. $35 for nail in tyre and repair.

Israel was great, and helped me double check that indeed, my dealership was trying to get me to change tires earlier than necessary and at great cost. (Previously, he also helped me patch existing ties damaged by a nail, which was also a good experience.) I ended up rotating tires with him yesterday, and I'll be back in 6-8 months to get new tires at Big O. Thank you Israel!

I needed to replace one of the tires on my car because of a suspected leak, and sure enough, there was a puncture in the tire that was irreparable. They made it a point to get me in early, order the tire I needed, and completed the repair same-day. Israel and the rest of the team were extremely helpful. I appreciate the ease with which the appointment was scheduled, and how easy he made the entire process. His communication was clear, upfront, and honest. I'd definitely use this location again.

Well for the Most part, Willy the manager really helped me out to get my tires installed the same day i came in, he has great customer service. Very informative. Also informed me that i needed brakes, an some other parts when changing my brakes. Seemed honest & Gave me a great deal. Israel & Fabian also displayed good customer service & a willingness to help you out. I definitely would recommend coming to this morgan hill location for all your auto repair needs !! I will be definitely coming back for some other work i want done. Thanks guys / Big O crew !!

I went to get a standard oil change in my f150. It was dropped off at 8am right when they opened . I was told it would take 2 to 3 hours. 4 hours later I called to check the status of my truck and was told it was currently being worked on and I would receive a call shortly when it was finished. 2 hours later without any update I went back to pick up my truck. Still wasn't done, once I left and went home after the truck has been sitting I noticed a steam of oil was leaking and my oil shield was not on correctly. I called big ol tires and was told to bring back to the truck . Once I arrived and explained the situation I was told the oil that I seen was from the drained oil they replaced that was run off oil. The oil was all over underneath the motor not where the drain plug was and was just told it wasn't cleaned properly. I asked if this happens often and they said it was common . This has been the only time ive seen this out of all the oil changes i have had. It was a horrible experience and do not recommend this place to anyone.

1st of all I wanna say I went to the 4th dealer 1st to driwe're 1st to try to get my problem taken care of, I didn't get Very good customer service there. So the next morning I went to big O tires checked out my concern and I was right right I not only needed a battery but I needed an alignment and Balance for my tires.. Unfortunately I had to wai had to wait 3 hours for it to be completed that's why I took a star away lol. But I got to wait in their huge waiting room with A TV thank you big O tires for taking care of me