Bay Brakes Automotive & Tires in Monterey

This team is trustworthy and fair !! So happy to have found a new home for my vehicles. Do yourself a favor make this team your new team !!

. When my wheel/lug nut key was found to be unusable I was told that the dealer could not replace it without a special code which I didn't have, so only other option was to pay $150. and have all the bolts broken off and replaced with standard ones. I double checked with the dealer, and they sold me a new lug nut key for 30. Last piece I=of this story is when I went back with the new key and told the guy about the availability of replacements, he totally ignored the statements, like I wasn't even talking, I understand if the guy didn't know about this, but don't be rude about it.... The take away - don't let them tell you that the lug nut key can't be replaced and that you need to pay $150 forl the custom bolts to be broken off and replaced. I am given the stars for the young fellow who did the final work on my car and who was very pleasant and efficient.

I came to Bay Brakes because my tire was slowly leaking air (about 2 psi per day). They were quick to help me without an appointment and gave me an estimate that was reasonable and accurate. They quoted $50 which is a little high but reasonable enough to make the problem go away. However, two days later it was obvious the issue was not resolved. When I was checking out at the end, they just said "$50 is the total" and provided no explanation. I prodded "what was wrong with the tire? What did you find?" Sometimes, you can tell someone is making up an answer and this was one of those moments. He said there was a screw, and provided no more information. Maybe there was a screw, who knows. But, it seems unlikely they removed and patched the tire and it still had the exact same pattern of leakage. I would expect it to be better/worse but not the same. I don't think they diagnosed it correctly. Since this is one of the things they do, I expect them to figure it out. I don't have the time to go back and argue it and risk having them charge me more. It's too much hassle. I decided to eat the $50 and get the tires replaced elsewhere. To the owner if you're reading this: when someone hands you money, tell them what service was done, provide them details, and give them recourse in case the issue isn't resolved. For example, "Thanks for coming in today. The total is $50. We found a screw in your tire (and here it is). We removed it and patched it. We inspected the tire for other possible leakage by spraying foamy soap on it and didn't find anything. In the event you do find it's still leaking, please come back and we'll make it right."

I have been taking my car here for years for service. I have always received quick, professional and courteous service and prices are fair. I recommend this place to anyone.

The team at Bay Brakes has been servicing our vehicles for going on 10 years now. As a woman I feel comfortable bringing my vehicle here for service because they're honest and easy to work with. Recently my husband and I we're driving into town and our car had an issue and we went to Bay Brakes and they fixed it for us in 15 minutes! Nice clean waiting room, fair prices on tires and service. Also safe to bring nice wheels and tires to them for mounting and balancing. Would recommend them 100%.

Was visiting Monterey when I had a extremely loud noise start to come from my tire. I went to Bay Brakes after reading reviews right at their opening. At first was told they had a pretty full day. I explained that I was just passing thru and was trying to get back on the road. Not only did they put it on the lift and diagnosed the issue within minutes but said they would squeeze me in. So appreciative we agreed on a time and price. Got a call several hours earlier than expected saying i was ready and even had several $$$ reduced since it didn't take them the estimated time. If you are looking for a fair and reasonable shop I would definitely give them a chance.

Never Experienced a Life threatening experience till one of your staff memebers Tried to Not only Crash into us purposely but destroyed our car w my 3yr son on the back passenger side. And is Now pleading “Not Guilty “ when he’s the one who was road raging like a Maniac. “John” is his name says” he was late for work to excuse his reckless behavior as in excuse. This man has past reckless driving record, and shouldn’t be working for cars if not able to properly drive around others. I’m not living In the city but be safe around this company drivers people 🤲. Our car(Benz) His Truck(non-Damaged)

The mechanics seem to really know their stuff, but unfortunately, they use extremely low-quality replacement parts. It seems short-sighted to do a big job like replacing a solenoid or struts, that are very labor intensive, and use parts that fail within 100 miles. Low quality parts, not only fail, they can destroy other systems in the car. If they used OEM parts, which is how they price their work, they would be 5 star shop. I don't want to harm the reputation of this business, if you specify OEM parts, you should be fine. Update, they installed junk quick shocks on my old Honda Element and they failed within 5,000 miles. Anytime they get a bad review they pull the old "you must have us mistaken" baloney.