charlie s carstar auto body, Monterey in Monterey

I called this shop to get my car in for a recent accident because a lady backed into my car and it made a few small dents on the passenger door. When I called to set up the appointment to get an estimate for the damage the front desk made me an appointment for 1 week away. Today I went to drop my car off to get the estimate and the shop said they cant make any money off of the claim, so there for they don't even want to write the estimate. After I got transferred to another person to find out why they wanted to wait a week to tell me they weren't even going to do an estimate. The lady i talked to said they don't take all state insurance. So i waited a week for you to tell me you don't take all-state and they wont make enough money off the claim. Overall this shop gave me the shady "vibe" wont be using this business ever again. 1 week wasted, well time to move on.

This place is the best. Customer service is by far a great experience. Thank you to George, Daniel and rest of staff for assisting me in my Crosstrek. Highly recommended.

Top notch customer service and the repair was just as good! Worked around my rental and pickup dates as well. First class all the way around!

Excellent experience with Robert's CARSTAR Collision. Good communication, well done work including a quick item fixed on a follow up, works well with USAA and door to door service with the rental car.

Great prompt service following a rear ender accident. On top of replacement parts order. Effective communication by Siobhan, my contact person. Hopefully will not need their services in the future, but if I do, I would use them again.

They were wonderful from beginning to end. Did a great job and understood my situation and got everything done quickly. I highly recommend them!

I have a busted Civic. It’s a commuter car for a middle aged man that eats lunch in it every day. It’s trashed. It’s gross. Carstar fixed my bumper wonderfully, great work, looks awesome. But they also washed my car. Inside and out. And honestly I was so floored by them doing that without me asking they’ve made me a customer for life. I love my car (but not enough to wash or clean it apparently) but they loved the car too. And now I love them for. So clean.

Having been in the insurance industry for over 51 years I have come to expect quality service from the company that referred me to this facility. The service and follow up was clearly outstanding. Could not be happier. Our car suffered storm damage and they responded quickly to reduce further damage. Well done for sure