Ace Hardware of Marina in Marina
265 Reservation Rd, Marina, CA 93933, United States
About
Your local Central Coast Ace Hardware owner/operators are Manuel & Carlos Rodrigues. As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware is committed to being the Helpful Place for hardware, plumbing, tools, grills, garden and more by offering our customers knowledgeable advice, helpful service and quality products.
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I went into the Marina Ace and was helped by a young man named Lorenzo. Very friendly , helpful and efficiently made my keys. It’s refreshing to see young people like this working hard and really acting like they are genuinely wanting to help customers. Been in lots of stores that the customer service is terrible. My friend also got her keys done and had suggested I get my keys made at Marina Ace and also mentioned that hopefully Lorenzo would be the guy to help simply based off of how nice and professional he was to my friend. Plus how efficiently he worked.
Ace Hardware has become my go-to destination for just about everything I need, whether I'm tackling a big home improvement project or just handling small repairs around the house. Every time I walk through their doors, I know I can rely on their extensive inventory to have exactly what I’m looking for. From high-quality tools and hardware to gardening essentials and even specialty items, Ace consistently delivers. What really sets Ace Hardware apart is the personalized service and the knowledgeable staff who are always ready to assist. No matter how specific or unusual my request, they always seem to have a solution or a recommendation that fits perfectly. It’s more than just a hardware store—it’s a place where I can get expert advice and quality products in one convenient location. I never leave Ace Hardware empty-handed, and it's comforting to know that whatever my project, they’ve got me covered. This level of reliability and customer care keeps me coming back time and time again.
I have been coming here for years. Even though it’s a relatively small neighborhood hardware store, I still find most of the things I need. Staff have always been helpful, and today a young lady and gentleman I had not seen before were no exception. They were playing some different music than the usual, which was a nice change too.
Beka in the paint department is so helpful. She is extremely knowledgeable about paint but also knows that store like the back of her hand. Ace Hardware is now my go to store because I know I can go in and out in less than 5 minutes. Also, I’m not really a handywomen and I know I can get a lot of help there because of her. Ace Hardware is very lucky to have her.
For me the home mechanic only place in Monterey County for the best selection of auto nuts and bolts. Can be a bit pricey but for that hard to find nut bolt screw etc, this place has it and worth it.
I've had multiple experiences here both good and bad, but nevertheless it is a helpful place at the end of the day and they do have a lot in stock
Unlike a certain other well-known hardware store, the employees at Ace know their stuff and if someone doesn't know they ask another employee. Sometimes their prices are a tad higher but I know I'm getting the correct materials which saves me time and $ in the long run.
Always the best customer service! Went in for some hardware for a project and didn't know what I needed(1/8" x 3/4" hardware and grommets and washers, etc)...explained what I was trying to accomplish and got everything I needed. I've never had to ask anyone for help at this or the Salinas location. Good luck getting this kind of attention at those warehouse suppliers!
Very helpful staff
Your neighborhood hardware store.
You find everything
The older gentleman with plumbing and electrical experience make going out of my way to this ACE worth while. I ll update this next time I go in and figure out his name.
I couldnt shop with my baby and diaperbag because of their no backpack policy
Good personalized customer service, and I found what I was looking for without having to wait when placing an order online with another company. Seeing and touching things is not the same as seeing them on the internet.
Always helpful and work to solve your problem.
Its pretty compact yet carries those items you need staff is helpful and friendly.
Great friendly customer service!
I come here a lot. Very knowledgeable, professional and nice staff.
Helpful employees, very well stocked.
Friendly staff
Well stocked . Friendly.
Really good home feel there, very sociable and knowledgeable staff went in for a wingnut 15 seconds later left with my wingnut thanks to the staff there, would have taken me a few minutes to have found it
Helpful and friendly staff. My go to place for small items you can t find at bigger hardware stores.
Friendly and knowledgeable staff.
Beka was knowledgeable and personable. Ill be back!
Great service
As usual with Ace Hardware, very helpful staff. Well stocked stores. Better than the big hardware stores
Good service
Helpful employees just about everything you need for home repairs and if they dont have it they will see if it can be ordered. Way better than those big box stores, small business owned, stop by you wont be disappointed
Burma Shave
The staff here have always been super helpful. Not only helping me find what I need, but coming up with solutions to issues that I could not figure out on my own.
Had what I needed to fix the headlight of my 2000 toyota sienna. It was an easy fix. Friendly service, too.
Great place they are the only Game in town WAY WAY EXPENSIVE
My go to place for hardware
Although Ace Hardware is a national chain, the one in Marina has more of a mom-and-pop feel to it. Its small enough where you dont feel lost in the wilderness like in the big box places, and its very easy to find someone to help you locate an obscure item. Heck, most of the time I dont even have to ask for help. If you appear to be searching for something help is is usually offered without asking, in a polite non-pushy way. If you get an Ace rewards card youll get discount coupons in the mail. My only caveat is that the door locks sold under the Ace brand name arent constructed very well, and in my experience dont last. Weve had problems with every one weve bought there. One lock failed completely and locked my son into one of our bathrooms. It froze up and refused to open. I had to destroy it with a sledgehammer to get him out. Im dinging my rating one star because of that, but its not really the Marina stores fault that Ace Brand door locks arent very good.
Customer service not like before
Helpful hardware Folks
Franklin was very nice, helpful, & had great communication! Thank you very much! --Andrea
My boyfriend and I are always greeted kindly, have a wide selection of tools,keys,bathroom and cleaning products. Love it.
There were 2 employees at the front greeting customers. When i walked u they both turned around and left when they saw me coming. Too expensive
Like the song says ace is the places its got everything a hardware store is suppose to have and everyone is very friendly and helpful
Always has what I go in there for
The only thing good about this place is the guy with long black hair everybody else seems to hate their life except for the younger kids but the other people horrible customer service and they should maybe move on
Great customer service except one older lady which she wasnt very helpful at all. She shouldnt be doing this kind of work if she doesnt like her job.
Like all Ace Hardwares, the store is full of interesting and useful items. What makes Marina ACE hardware special is their staff that never fail to be kind and helpful.
This is your convenient neighborhood hardware store. It may not have the large inventory like a Home Depot but is very convenient for simple Home Maintenance items
Very poorly attended, they are very racist
Very helpful staff
Very nice store and prices are good
Very helpful
They had what I needed and the people are very friendly.
Great place to shop! Always someone to help you!
Very helpful staff. Found items (corks) that I did not think they would have.
This branch really feel like its a locally owned store. Staff are always helpful and great with suggestions. I love how the older folks can still work here, something i look forward to working at when I get to that age.
What a great staff! Very helpful and kind. I had a great experience.
The reps there are always helpful. I usually find what I want, but it takes a minute to locate what you want, then make sure its not outdated, and it works the way it should, especially things that should stick.
Fast friendly helpful staff..
Extremely poor customer service. The people that work in this store, at least on weekends, are unhelpful and outright rude. Attempting to rush you out of the store and getting visibly and audibly upset if you are buying a large quantity or anything heavy....at a hardware store.
Best service and helpful. If you got a problem they got a solution
This location is great, really good service, and organized store.
As much I like big box hardware stores, Ace is a breath of fresh air with a service based small town feel. I hope the bigger stores never put service based stores out of business.
Excellent Service! Kuddos!!!For the employee named Robert or Bob
Larry AWESOME customer service. thank you.
Ace is the place with the helpful hardware man. Circa 1980s
They have a little of everything
Excellent customer service!!!
The older lady with glasses was very helpful and patient. The employees there are nice and accommodating.
Ted went above and beyond to try and solve our RV issues.. Thank you Ted...
Great store, fantastic staff that give great service. Wide variety.
Has everything we needed. Very friendly. Love this store!
Roberto was great! He helped me cancel an online paint order and purchase the right paint for my weekend project.
Convenient, well stocked and local.
Helpful staff, store has most everything I need for home projects 99% of the time! So much easier and less time, than going to the big box stores!
I can find all what I need in this place
Very friendly workers. They have a lot of items. Check them out
Great stocked store... Lots of help on hand
Staff is unfriendly and rude. Only go there if the price is better than HD.
Great local hardware store. Talk to Kevin for plumbing questions. Very knowledgeable. Thanks again!
The service at ACE is as always Fantastic
1st time there. Staff were friendly and right there to help. Little crowded but, that is ok. On Reservation Rd, shopping center so plenty of parking. Nice paint section.
Marina Ace best
Excellent service. Showed me how to load my weed wacker even though he said he never used one like mine ...
Great helpful people.
Great service. Very knowledgeable staff
Very good customer service and friendly associates
this best and most helpful employees around the biggest hardware selection on the bay ..
If your looking for best value I suggest going to home depot
Awesome people. Larry , ROBERT, LUCAS , CASSANDRA. VERY friendly people They always help me find the things I need
Always friendly service
Best place in the Monterey Bay area to find special fasteners. Good service!
Very friendly/helpful staff. I went there for gate hardware for a rolling gate. They had more supplies than Home Depot for gate hardware.
I came in after I noticed my water heater leaking and they set me up with not only the piece I needed to replace but with a recommendation for the perfect local plumber. My problem was fixed within an hour thanks to Ace Hardware employees who were willing to help me figure out what I needed (since I had no idea) and get me going on the right track with a local number.
Friendly knowledgeable staff, always have the answer. I love their sidewalk sales.
Had what I needed when no one else did. Plus great service!!!
Great help.
Always have what I need and friendly helpful employees.
Marina Ace is the place
Nice folks, love these neighborhood places.
Great local business. Clerks very helpful.
Nice hardware store in a convenient location. People working at store are nice and helpful.
Love browsing this place for tools
Best Ace hardware in 60 miles.
Very easy online order pick up.. great customer service!!
Good Service
Great place to go for your hardware needs. Very courteous and knowledgeable staff.
Great products, always in stock
Large store, well organized, extremely helpful and knowledgeable staff.
Small town hardware store. All super friendly service but not a large selection
I really want to shop local and support Marina businesses - but no. Ill go to Ace in PG or Prims before I come back here. I rented a steam cleaner and the salesperson didnt have any clean machines available s/he asked if I wanted to take one anyhow and they would ensure it would be noted that it was rented out in the current condition and no additional fees would apply. So, when I returned the cleaner the next day, - even cleaner than when I rented it-the original salesperson was not there. A salesperson and manager were there, the salesperson checked me in and commented it was not clean. I explained the situation and the manager without wincing did not care and said, it is dirty, charge him $20. - in addition to the fee I had already paid. Seriously. I balked and he didnt care and insisted I pay $20 extra. So, in an era where everything is available everywhere, customer service matters, and they offered terrible, unprofessional customer service.
I love local businesses, theyre very courteous & Helpful. Thank you Marina Ace Hardware
I can usually find what Im looking for and at a great price and they have some good deals when they have their sales
Ace Hardware...REMOVE your commercials ..about ace is the place Rude...Rude...Rude...cashier and she was an older lady..Shes mad cuz she cant retire on 880.00 a month..OOh
Fast And Friendly
Very good service in this location. They take care about your cuestions
Very knowledgeable staff and super friendly!
A great, neighborhood hardware store. It doesnt have everything, but with home depot a hop away it doesnt. What it does have is a great selection of the basics and a loyal staff - great reasons to avoid the depot if you can.
Very convenient to get your car key duplicated.
Very friendly service, feels like the old days.
Ace is the place i have come to know and love . Best place to get any hardware you need for your home and every repair to a home in the marina area. Go here first cause it will be the only stop you will need to go to. They got everything.
Didnt have what I needed but the service was great!
Convenient shopping
helpful staff
Have been to this Ace a couple of times and everyone is very friendly and helpful.
The store is pretty small but has the essentials. Staff are nice and helpful.
This ACE Hardware is exactly what I expect when I walk into an ACE Hardware anywhere, USA: Nice local Peeps, in ubiquitous ACE employee vests, will greet you. They dont bug you too much if ya just feel like zoning out on thing-a-ma-jigs and whatchamacallits for a while. I really appreciate that! Sometimes I just need to unwind, ya know? Well they get it. At Checkout, when asked if I have an ACE Rewards Card (and then I guffaw dismissively) the vested one never snaps back . They dont turn the thumb screws on me to sign up nor do they charge me extra for my anonymity, like Safeway will. ... ACE is the place with the helpful hard-to-wear (vest), Man.... Now, just see how long that jingle sticks in your head...
Small Town hardware with a big selection I can send someone there and I know someone will help them get what I needed
Ace is the place for local hardware needs.. The selection isnt extensive but manageable for those quick remedies to lifes problems. Not always the lowest price but convience does have a price. Ace is the PLACE!
Originally, I purchased a large two-gallon crock from Ace Hardware online, and it was delivered to this store for pick up. When I got to the store, the folks there were a bit too talkative for my liking. By that, I mean, they got very inquisitive about things that have nothing to do with my business there (as if they were pretending to have known me for years). Maybe that is the nature of Ace Hardware, but Im uncomfortable talking to people I dont know - especially about my career, how long Ive lived here, etc. Once I got the crock, I took it home in the well-packaged box. When I opened it up, it was cracked all the way through. When I went back to the store to return it, no one seemed to know what to do or how to return an item that was purchased through their online store. It took me almost two full weeks to get my refund. It did go through, but it took two trips to the store (and one of the employees asked if I could come back another day to return it).
I was in need of a new wheelbarrow, so I went to my local Ace Hardware Store in Marina, California on the 17th of June, 2014. They had several wheelbarrows on display outside the store. My wife and I picked out the wheelbarrow that we liked and went inside to get one. Just our luck...they didnt have one in stock. I should have just left and went to Home Depot right then, but, I decided to go ahead and give Ace Hardware my business anyway. The man I talked to said he could order one and have it there within 10 days. I went ahead and paid him in cash for a steel wheelbarrow on the 17th of June. He said it would be in the store for pickup on the 27th of June. I was in the area of the store today (June 27th) and decided to drop in and see if my wheelbarrow was there. No one could find my wheelbarrow. They looked all over the place and finally someone came up front with a clipboard with the order information just to find out no one had even called in my order. My God, what kind of a place does business like this? The person I talked to said he would call in the order tomorrow. I told them that I wanted them to put a rush order on it. He said he would try but couldnt guarantee it. Obviously, I was very disappointed with Ace Hardware. I should have just gotten a refund and went on over to Home Depot. I am still in disbelief
I shop here OFTEN (> 5 x each week) and find that the staff is courteous and eager to assist. The new or younger staff always seem to be under some sort of training by the experienced staff, which I consider a PLUS. There is always enough staff on hand, even near closing, to assist you with your purchase as soon as you enter the front door . I cant recall any time in the last 3 years shopping there I did not receive a welcome AND a request to assist me within the first minute or two. Although they do not carry the inventory of the large stores, which I also shop... I find the Marina California ACE Hardware Store is an excellent example of superior customer service. BTW, the fastener selection which is my most common purchase is very good for the size of the store.
question or problem. They help solve them all.