Valvoline Instant Oil Change in Marina Del Rey

friendly and helpful staff, very fast. chaotic parking lot though be mindful of the time of day to avoid getting caught between in-n-out and costco traffic

SCAM!! They took my windshield wiper off to show me they thought I should replace and buy a new one, I declined They never put it back on and when I went back to tell show them, they said my only option for me was to buy a new one. SCAM!

They took extra care to make sure it was done right.

Gio, Enrique, and Vincent all hooked me up 5 Stars deserves raise

Express but expensive

One of the employees stole my washer fluid reservoir cap. When he opened my hood to check the fluids it looked like he reached in and then put something yellow in his pocket, but I didn t think much more of it. Then a couple of months later I pop my hood and the cover to my washer fluid reservoir is missing.

Great customer service, they weren t pushy and they gave me a discount without me even asking and fixed my taillight and gave me a free checkup !

I remember the first time took my old car to this location this was like 7 yrs ago , I had. A good service , so I took it a second time , service wasnt good as the first time ,so I decided not coming back again now after 7 yrs I got a new car and I was thinking to visit this location again but after reading all the reviews I said F NO lol , jiffy Lube even worse , all those fancy places are nothing but a scam

Everything went well. All the technicians were polite and professional.. The process was efficient

Always great service

Over a hundred dollars for an oil change is too much. Only reason they get 2 stars is because the service was great.

All workers were kind and knowledgeable. Services was quick and they got the job done. Thank you for not trying to sell me additional things I didn t need. Just needed an oil change.

I got my oil changed Thursday, November 14th, 2024. Enrique, Andy, and Martinez were awesome! They re all about team work and giving the customer a great experience! Keep up the great work! Thank you!

Was as expected.

Friendly staff. Very polite . Efficient . I went with my 2 year old daughter . Manager gave me a coloring book for her. Efficient . Staff was working like a well oiled machine. Worked together to get us in and out. will go back

$110 to have a technician strip your oil plug, and when you discover that theyve broken your vehicle and stripped the plug, they demand a $50 labor fee to have it fixed because its been tampered with. Tampered meaning you tried to use the vehicle as you gave it to them and it was now in a dysfunctional state. As if they would tell you that they damaged your vehicle, as they obviously didnt. Borderline criminal operating standards.

Completely ripped off on the air filters. I looked up the items they replaced. They were both about $10 each. They charged me $95 total. ++ you replied its because of labor fee? The invoice clearly states that labor fee on that was $0. So you are lying. Also absolutely ridiculous to charge $75 for a simple task that literally takes less than a minute. These guys are frauds.

As always friendly competent service. I like that they recommend other services but are not pushy.

Problems that did not exist in my vehicle were added as a comment as if my vehicle had them, discount coupon was valid but not applied, worst oil change location on the entire west side. The leak started after changing the engine coolant, do not let it touch it, they have no idea what they are doing. An institution that understands nothing about customer satisfaction..

Friendly and affordable! Was visiting and the staff gave me tips on where to go and where to park in the Vegas strip

Fast efficient service.

Ok for the convenience. Not ok that they refuse to check brake fluid

Don t make this mistake. Almost ruined my new car. Careless team, careless manager. My car is sitting in the dealership shop right now because of this location.

Super helpful! Printed out the vehicle history for me. Gave me a 20% coupon. Answered all my questions and were patient. The woman who seems to be running this operation was fantastic! Great customer service and team work.

Enrique (the manager) is the best and goes out of his way to help customers and does a great job training new hires as well! All of the staff are so friendly and helpful, and the location is super convenient right next to the Costco gas station. I d rather go here to get an oil change than use the vouchers at my dealer bc the experience is so much better (and I ve never had the entire oil change process take more than 30-45min, including wait time and tire rotation even on the busiest days). Highly recommend!

Overinflated my tires to 38, had to go to big tire to get them properly inflated. My car had no oil leak and now it does after their oil change. Tried to go today but after 35 minutes of waiting and no movement of cars I decided to go another day. My feelings are the staff lacks training I dont see myself going back

Perfect service! Professional, friendly, fast all what you need :)

Quick service and friendly employees. Manager came over and introduced herself and everyone worked well together.

It s totally messed up because I ask them to take it out my bumper because it s shaking but they don t know bumper what is it they takeoff my car undercover and they broke I realized when went home and I turn back suddenly and I told them you takeoff wrong part I can t drive just like that it s not safe but they don t care and they saying we are closing sorry we can t help . I never go valvoline again and I spent for new undercover 200 bucks !!!

Super fast and really nice too!!

This is not a 15 minute oil change. Well over 45 minutes. Difference price from what they quoted on the phone.

I go to Valvoline for all of my oil changes and have visited dozens of locations across SoCal. This one is by far the friendliest and most helpful. They re always thorough and quick too, of course

Slow, big backups and no communication.

These guys took twice as long as any other oil changing company to get the job done. Their reason was because they were having trouble putting the skid plate back in (factory) While driving home I hear a rattling. I look under the car, half the screws are missing . Do not trust these people with your car

A bunch of noobs working on oil change. They first open up a bunch of stuff from the hood and do a sales pitch before they even get to oil change. They screwed up my engine with their oil change. I started getting reduced engine performance and when I took it to the mechanic they found engine oil in the spark plug. Please dont do here. Get professional help.

I took my car to Valvoline in Marina Del Rey to get an oil change back in November. They also replaced my battery at that point. Shortly after this, my car kept not starting - I had to jumpstart it each time I wanted to drive. I went back to Valvoline, they said the battery was drained for some reason and that I should take it to a car repair shop, and they replaced the battery once again. I finally took my car to Subaru, and they told me the wires had been cross-threaded and the battery wasnt replaced properly. They had to replace the battery sensor, and the work they did ended up costing me $700. The Valvoline in the marina is quite literally the only place where my battery has been touched since I bought my car a few years ago and they continue to deny any responsibility after reviewing the footage. I was offered a refund for the battery ~$200 and a card for a free oil change so that they can keep me as a customer, but they have refused to reimburse me for the damages they created. Obviously will not be going back, and I do not recommend this company or location to others. In response the note from the owner - I filed this claim on 3/25/24. The claim number is CS1042492. I spoke with the manager of your location on 3/27/24. Ive already received the reimbursement for the initial battery, but Valvoline never took responsibility or reimbursed me for the damages they caused to the car.

Professional and explain everything to you in plain English. No unexpected charges and the manager and team have great customer service and just a nice overall vibe. I always take my car here.

Takes min 1 hour to get an oil change .. kids working

I pulled in on a whim this morning because Ive been having issues with my car dying if I go more than 2-3 days without driving it. Id been to other mechanics and had one tell me it was the alternator, one told me it was the battery, and a third wasnt sure. Erick took the time to test both, talk me through the results, and explained that it might actually be a parasitic drain from the cars electronic components and suggested some settings I can tweak to see if it fixes it. Hes been the most helpful mechanic Ive encountered in LA so far and Ill definitely return to this location next time I need service.

Superior service!

This was the easiest oil change I have ever had! Drive through convenience, you just sit in your vehicle as they do the work. They informed me throughout with what needed to be done. No pressure and very friendly. My mechanic Josiah was AWESOME!

Someone told me my brake light out was out, another told me it was fine. One person recommended a new air filter, they were out of stock. They recommended a tire rotation, lifted my car up, and it fell off. Avoiding this and all valvolines like the plague

Thanks!

I came in for a regular oil change, which was quick and easy. But when my car wouldnt start afterward, the whole team swung into action to try to figure out what was going on. Very soon, Edgar realized that I had a loose connection to my car battery, a problem that was intermittently bothering me for the last 2 months. He fixed the problem and saved me a trip to the mechanic. I am extremely grateful.

There have been instances where Ive gotten add-on services that I didnt agree to because of vague and unclear communication, only to be surprised when they start opening up my car for something I wasnt aware of. Whenever Im at this location, I always find myself having to be firm and extra clear that I dont want more services that I ask for. I dont trust the people at this location and I always feel like Im being manipulated or coerced to add some extra service on. I once pulled up and literally gave them a clear outline of what I want/dont want so they dont waste time trying to sell me something.

Great customer service! Very nice, very helpful, and made the experience quick and easy! Thank you!

This Valvoline location has absolutely zero interest in accountability for the actions of its employees. BUYER BEWARE, if the people who work here damage your car in anyway due to a total lack of professionalism or care, you are hung out to dry. In my case, the incompetent staff bolted one of my tires on too tightly, which then they could not remove for a later tire rotation, and they simply werent interested in addressing this issue, or even telling me about it without me first asking. The matter was brought to various managers in customer care, and I was very clearly told that my refund was considered compensation, and that I should just take my care elsewhere to correct the issue. The issue that THEY caused. Needless to say, that is the last time I ever get my car serviced at Valvoline. Pathetic.

Would love to hear from the owner. I am waiting on a partial refund that has not been sent yet.

DO NOT GO HERE!!! NOT ENVIRONMENTAL FRIENDLY!! A bunch of worthless high school kids who dont know anything about cars. BROKE MY OIL PAN BOLT WITHOUT ACKNOWLEDGEMENT!! Leaked oil all over the streets!!! I sent it to my mechanic after seizing my engine the next day and I now have to get a new engine. The Dodge ram hemi 5.7 is down the drain!!! Worthless job guys!! please do everyone a favor a close shop.

Fast and friendly

If you go to this place check part numbers before you purchase something or they will charge you 3x more!!! I have always been happy with this place because they re fast and nice but I just realized that they over charge you like crazy. My girl got his cabin oil filter changed for 60 dollars! I was very surprised and checked online the same part number and it was 18 dollars on their website. I came back to complain and they didn t refund or had a logic explanation. It was always just like they were busted! O was pretty sure it was a mistake and they were going to match the price but they didn t and now they lost a customer for years. They try to claim that part of it was the labor but in the invoice labor cost was 0 and complementary and it literally took 5 seconds to change the part since it was inside the cabin. VERY DISAPPOINTED!

Excellent service Excellent communication Highly recommended for Oil Change Services Air and cabin filter replacement, Oil change

Pick a day where you have nowhere to be afterwards. It is not fast by any stretch of the imagination, but it gets the job done.

Customer service is always welcoming and quick at getting cars in and out.

Hi Valvoline, recently 13 days ago did my recommended radiator service and oil change with you, and today my car had an overheat failure and the water cooler reservoir was empty. My wife drives this vehicle, so she does not do any mileage, but today we went around 50 miles round trip, and in the one-moment car had heat and the red lamp turned On. So we stopped, and no water was in the coolant system. ADDITION: this subject who respoded on my rewiev never reached out, this is A SCAM PLACE!

Fast

Do not go here! They will purposely damage your car and quote you 3x more for the part.

If you guys are looking for a true CONARTIST MACHANIC, THIS IS THE PLACE FOR YOU. Stripped oil pan bolt witch caused my dodge ram to leak oil and seize my 5.7 hemi engine. Of course... they have no record, but that sticker they placed in my door has plenty proof. DO NOT GO HERE!!!!

Incredible service and team of guys! Best car experience ever!!!

So disappointed, I have used this soany times before . But this time, and I understood they were busy, I was asked twice to let people in front of me. Even some who came in after me. After an hour ( and being told it would take a half hour to see us) I was ask to park on the side so other cars could get in front of us. I gave up and went elsewhere

Improperly attached one of my new wiper blades in a way that lead to the arm leaving large permanent scratches across my entire windshield.

Professional, polite, fast service, convenient and knowledgeable for tasks being done.

Always friendly and efficient.

The guys here are SO helpful!!! Super grateful to have dropped by and got assisted by them with my oil change & additional information that I was needing & finding details on. These guys are super on point with their knowledge more so than a dealership car salesman. Highly recommend Valcoline.

Super fast and efficient, Anahi was really awesome and helpful

Quick service and friendly personal

Best service ! Thank you guys!

Excellent service. Perfect oil change and recommendations everytime

Fast, Quick n Easy. Knowledgeable and Professional.

Price is high,service is slow . Not happy with this place ,special with costumer service available there,Joe was so rude .

Mona is the best. Amazing service. In and out in 20 minutes on a Monday afternoon.

Great service! Had my oil changed and tires rotated without problem. They were nice to check my filter too, and I felt like the pricing was fair and transparent.

Oil changed LESS THAN 600 miles ago/LESS THAN two months prior = DISASTER I recently had to have my vehicle serviced on 10/18/22 with 55,044 miles on it, due to power loss and a rough idle. After diagnosing the issue with the vehicle, the Service Manager asked me if it had been several years since the oil was last changed in the vehicle as the oil was JET BLACK. I informed him that the oil had been changed on 8/26/22 with 54,442 miles on the vehicle, just under 600 miles ago. He indicated to me it was likely that VALVOLINE did not properly drain the previous oil which had since caused oil sludge and debris to dislodge into other areas of the engine, causing the issues I was experiencing with the vehicle. The codes that the vehicle was displaying is P06DE. We have confirmed with Chevrolet that this was for 1 of 3 reasons: 1. Incorrect engine oil filter (does not meet OEM specifications). 2. Deteriorated or dirty oil. 3. Contaminated engine oil. We were informed that the oil was the cause of the issues I was having with the car. Once the oil was changed, the issues with the vehicle were resolved. However, this oil issue had subsequently damaged sensors on the vehicle, that had to be entirely replaced. In total, this cost an extra $820 because Valvoline did not change my oil properly.

Valvoline was awesome. I highly recommend them. They are fast and friendly

Great service every time I go. They have an excellent vocal process in which they call out things like safety checks, tire pressures, incoming oil, etc. it s fun to watch such a well-oiled team (no pun intended) get the job done so quickly.

Quick and fast! Stephanie was super friendly and professional, give that lady a raise!

My issue is two fold I have been to the Marina Del Rey location numerous times with both vehicles. The price increase since my last visit is too high in my opinion. I presented my Veteran s card for the 10% discount. If the staff has told me that there was a 50% discount on Veteran s Day I would have waited two days. Instead of paying $110 my cost would have been half, l$60 and change. (The $110 was after the 10% discount ) I feel that they should have communicated that Veteran s Day promotion to me when they took my DAV Card. Happy Veteran s Day

Very warm to those in need

Amazing customer service Fast and Easy This locations runs very efficiently.

Very expensive

Such kind and professional employees working at this location!

Surpriserly very good service

Love this place. Quick and friendly service

Our technician reset our car to factory settings all because he wouldn t wait an extra minute to let us find the oil change reset, literally bullied my partner out of the car so he could mess with it. Then we discovered a couple months later he left a rag under the hood. Maybe our technician was just incompetent but we won t be coming back.

3rd time I have used this service at this location. Service technicians are super helpful, efficient and do a very good job. The location is great too. Right next to Costco warehouse and gas.

Super fast service even though they were busy, friendly staff that didnt try to upsell

Fast, couteous, professional, great service.

Was having an oil-related issue with my car and these guys were lifesavers. They all know what they are doing and do their job well. Thanks guys!

Did a great and thorough job! Also very friendly and helpful. Thank you!

The low morale of the crew at this shop is evident in their unprofessionalism, sarcasm, and impatience with customers. The demanding nature of their job seems to have taken a toll on them, which is reflected in their behavior.

Fast and friendly service.

Excellent experience, I highly recommend this place!

Extremely proficient, transparent, and professional. Highly recommended.

I always like Valvoline but this location has the best service.

Always my go-to shop for oil changes. Everyone at any location are always willing and eager to help. They show and go over what needs to get done, PLUS, they help out by letting you know what kind of promotions and discounts they have. They literally let me use three different discounts in one transaction! I was in and out, chilling in my car during the entire service. Best oil change company chain!

Quick service

Fast and reliable.

Quick and quality service

Efficient, friendly and fast.

Everyone at Valvoline is very nice and professional. I have been a customer for 8 years. They are phenomenal!

Quick, efficient, detailed, kind, and helpful. I don t know much about cars and that becomes obvious very quickly. Well, the team did not take advantage of that. They walked me through my options, helped me pick the best one (which was the cheapest one) and explained everything to me as they were doing it. I can t wait to go back. Incredible service!

Quick pit stop off to the races.. .

Waited double the time they told me. They started the service in a car that arrived 10 or more minutes after me and when it was my turn they wanted me to wait more so they could do the service in another car that arrived at the same time as I did. That s just frustrating after waiting patiently for 35 minutes.

Super fast, very friendly, and a good price. Didnt try to sell me anything I didnt need. Plus I never had to get out of my vehicle I was in and out of Valvoline much faster than I was when I went through the drive through next door at In-n-Out!

Awesome service! Jesus was the nicest and most professional person imaginable, and overall the service was really quick (oil change plus brake light replacement). I d 100% recommend this place to anyone in need of an oil change or similar service. The area is a little crazy given it s between an In-N-Out Burger and Costco gas, but managed to squeeze through the maze and didn t have to wait at all for the oil change, which was really convenient!

These folks are super professional and helpful, made it quick and easy with some stuff I didnt even think about. I loved how they did things through n through

Fast

Rude line person, barking out orders as if to a brood of four year olds. Compensated for a bit by the manager who took over.

Very well run and nice people!

Watch out at this location! They gave only 3 quarts of oil, the oil filter was tightened like crazy on the mount. It caused a head gasket failure and I can throw away my car. I even took the upsale better oil. It cost me $90 to let them break my car. I will never return to valvoline.

The best oil change in LA

Ive never had a faster, friendlier and more efficient oil change in my life. I absolutely love the staff here. To top it off, they always start off by asking me if Im using any groupons or coupons for my visit, not making me feel self conscious about whipping out my coupon.

Waited in line for 30min just to have them tell me they are out of the filter to do the oil change. They wanted ME to go to autozone and buy one. I might have had time for that if they had told me before I waited for 30 minutes. They should ve had a sign outside, or been going around the peoples cars in line and letting them know. Not professional at all.

These guys are great!

Really great customer service. Jesus, the assistant manager was kind, professional and made sure we were informed on everything we need to have safe journeys on the road. Great team communication and everyone seemed happy to be there. Will be back to this location

Brandon handled my classic car with ease. He was so personable and knowledgeable it was easy to trust him with my car. I ll be back for the next one! Thank you!!!

Fast service, well prepared food.

Always quick and great service. More affordable with the Groupon but they limit how often you can use it if you call in, they ll often send a coupon for $10 off to your email.

Even got my tires rotated there didnt know they did that there.

Pretty good got to say!

Sam was great. Very fast service, professional and highly recommend!

They were obviously super swamped when I arrived. Waited 16 minutes. Service took 25 minutes (oil and tire rotation). But everyone was working earnestly and courteously. Plus, relatively to the dealership, who quoted me to take 6 hours today, Ill take Valvoline any day.

Quick and professional

Excellent service

In and Out and next to In N Out. Always quick service here. Can be tough getting into location due to Costco gas customers.

Awesome job, quick and friendly. Don t try and rip you off unlike the dealerships. Gave me a complimentary multi point check inspection. Showed me my oil levels and how to reset my oil sensor. Joe did an excellent job!

DO NOT GO HERE! I am never going back to any Valvoline. Had my oil and transmission fluid done there. A week passed and my car broke down. I took it to the local mechanic and quote: FOUND TRANSMISSION FLUID WAS SEVERELY OVERFILLED, AND ENGINE OIL WAS AS WELL OVERFILLED. I had to pay it all again to have the service done properly. And that is not all, I contacted customer support, and they took 1 week to call me saying that they cannot do anything because I didnt take the car back to Valvoline - how am I supposed to do that if my car is breaking down? - and I didnt take pictures - how am I supposed to know that their incompetent mechanics botched my car? I wish this was all a joke, but it isnt. Service: 0 stars. Customer support: 0 stars. UPDATE: Do not fall for their response below, it is just for show! I have already contacted customer support and they have already told me that there is nothing they can do.

If there is a friendlier oil change experience, I havent found it. I came at 6 on a Friday night and the staff guided me in immediately. Several women technicians swarmed my xTerra while the pleasant and friendly customer service guy took down my information. I knew exactly what I wanted, told him and they got it done in less than 15 minutes. All my fluids were topped off, oil changed and my tires were checked. As I had recently been in for service at my mechanic, I didnt need anything else. I saw nothing but energy and a get-it-done attitude. And, yeah, smiles from everyone. Ill be back.

There is a location next to my house and I had been taking my 2016 tacoma for service.. I know its not a full stop shop but they are supposed to handle little service and check fluids and filters. After this last visit though I realize these guys arent doing much of what they say. Less than a week of topping up all my fluids at this location, my truck was staling.. I took it to a shop I trust and they said all the fluids were almost empty. Engine oil , and the transmission was leaking and almost completely out of oil.. if these guys couldnt catch that. What are they doing at all? I took my receipt from the reputable shop to valvoline and they basically said oops. Offerend no refund and just said a customer service rep would be getting a hold of me. Been 2 more weeks and no one has reached out at this time. If your trying to save a little time... DONT by going here.

I love this place. Every time I stop by to get an oil change, etc... the workers are so kind, friendly, and helpful. Amazing work and people! I ve been here more then once and I will definitely go back! Thanks teams, you guys are the best and I will recommend them to any and everyone!

Friendly and efficient service. This visit occured during the height of covid and the staff and facility managed that situation very well.

Fast, honest, professional customer service

I loved the experience. I have always gotten oil changes at the dealership, but this was much quicker and the technicians communicated with me very well. In a world where customer service seems to be dwindling, this shop sets a high standard of excellence.

I went to the mdr store to get my oil changed and I was hoping for contactless service ( I normally go to the Subaru dealer in sm) here is my experience. I pulled in staff was wearing mask and gloves employee comes up to the window for info and to greet me. They check my car lights then another employee comes up to discuss the price of the service. A few mins go by I get yet another employee at my window trying to up sell me on fuel system cleaner. Another employee comes up and asks me to start my car. Then shut if off. They check my oil there seems to be some confusion the girl technician calls some other over to check all of them look confused. Yet another employee comes to my window and said the employee in the pit drained my transmission instead of my engine oil! Now you get a free transmission service that s $200.00 for free. Another employee comes over a few mins later and tells me they over torqued the drain plug so they need to replace this. A few mins later they need me to start my car again and shift into drive and reverse. Finally my car is done I m ready to go. I leave pulling out of the parking lot my car transmission shifts weirdly I think maybe the fluid is getting into the trans or there was an air bubble I drive 2 blocks stop at a store for an errand get back into my car pull it out of the parking spot put it in drive and the transmission bangs into gear and feels weird I drive back to valvoline I parked and went in there was a big line of cars. They say that they will check it out they jocky some cars around and get me in 5 mins later. A few employees come up and ask me what s wrong they tell me they put the wrong amount of transmission fluid in my car and they need to redo the transmission service so they can ensure they put the right amount of fluid into the car but there machine is being used on another vechical. So 20 mins later they are working on my car. Finally they are finished I start the car shift the gears everything seems normal. I try to get a receipt for the services done I get one that just says the oil change I ask again to get a receipt with the transmission service they did. And why they had to do it twice. By the time everything was done my 15 min oil change took 3 hours of my day. I m Slightly concerned if I can trust that everything is done correctly almost to the point of calling the Subaru dealer to have them take a look at my car. After this experience I won t be going back I m happy they redid the unnecessary service to fix their mistake. I should have gone to the dealer in the 1st place my mistake lesson learned. Cost wise it was only a few dollars cheaper then the dealer. If I went to the dealer I would have interacted with the service writer and maybe have a porter and a mechanic in my car I m sure the would have disinfected the car and wash it. Good luck to anyone that wants to trust these guys to do an oil change on their car. I m not trying to bash this business I m just sharing how my experience was.

very quick

Service at this site is quick, fast, and most of all reliable.. Staff is very helpful and professional.. Theyll answer any and all questions , make recommendations, but not try push any services on you.. No stress no fuss!

As usual, a great experience at Valvoline! Brian, Anahi, and Samuel serviced my car, and were professionals with great attitudes. Id like to give a shoutout to Quinton, who was servicing the bay next to me - that dude was hilarious, and gave out a lot of good energy during my visit. Thanks all!

Drove right up with no wait. Great social distance measures as everyone has a mask, you stay in your car, no touch payment methods, and receipt emailed to you. They were SUPER fast, under 15 min! They changed the oil, filter, refilled my windshield and coolant fluids. Checked my tire pressure and air filter all with a smile. Samuel and Edgar were great! Would definitely recommend.

Service is quick and consistent and they update your Carfax as well

Place attempted to replace my light bulb in a Fiat 500L, instead ripped the (wrong) bulb from the socket and then blamed the car. I didnt realize until I got a quote later from Fiat dealer, but its 500 bucks alone just for the part replacement since I need to replace the whole housing + the labor. 100% would not recommend and Im wondering how to even bother pursuing these guys for the damage. Always got warnings to avoid quick lube places, now I understand why.

Quick and knowledgeable

Excellent customer service and the employees were awesome. Plus quick oil change, I would definitely recommend going here for the next oil change for your vehicle.

This is my second time checking my vehicle to see if I need a oil change. The first time, the mechanic said my oil looks good. The second time, I had two mechanics tell me my options on getting one. What I like about this Valvoline is that they are honest with you. Unlike other places in LA to get your oil change where they want you to buy everything, this place really likes to help you out. This is my go-to spot for my oil change.

great service

Always quick and convenient, they always have coupons available for discounted services !

Took my BMW 4 series in for a routine oil change. This was not your basic service. Mena, Josiah and the team are next level! The moment I was guided into the bay, the team had a tight running, super efficient process! I was in and out in less than 15 minutes! Super clean, contact less... even with their masks on i could feel them smiling and proud of the work they do! Most important- they wanted to be there- showing up for the community and their customers. This is what set them apart from the rest. They checked everything- turn signals, brakes ... they communicated well with each other, and super friendly! They listened to what I needed and made sure all my concerns were addressed accordingly. They didn t push any products I didn t need, but made the recommendations and set expectations for my next visit. They gave me all the information I needed to make an informed decision without the high pressure sales. This was a consultative approach- very professional and I highly recommend this location for all your service needs. Well done Mena, Josiah and staff! This was 5 star service!

Fast service, great rates and left smiling knowing that I am driving safer with all the maintenance in excellence.

My first time here, The process of getting my oil changed was quick what I was surprised that they charged me extra to top of my coolant. Any other oil change business they do it for free... I asked for the price of 3 windshield wipers and they $25 each. Felt like they didnt care about the customer and they just want my cash... I think I will another business. Thanks

They let me stay in my car during my service. Fast oil change, topped off fluids, air in tires. Open until 7 PM.

Drive thru oil change and u dont have to get out unless u have to use the restroom..very professional- communication is great..thorough checking of the lights and breaks...a little pricey but SOO worth it....they do accept coupons

Nice team, very professional, even in pandemic masks

your staff was awesome

Fast and convenient

Very good service, and quick! It s a drivethru and you don t have to get out of your car. This is the least painful way to do oil changes and can t see myself going back to any other place.

Professional, fast work. Nice people. So pleased of the service.

Employees were kind and courteous did it under hood check on everything I need to be checked that was on your list manager at the time I went was super helpful I wish I could remember his name

These guys are awesome. They were quick. Fixed my brake light for $15.99 and showed me the oil level when they were done. Plus they were just super nice and didn t rush through explanations. All in all great experience.

Stripped oil drain plug. Valvoline didnt want to fix it. Eventually after a giant hassle and many arguments with the store manager I got them to pay for the repairs they caused. I would note recommend going there.

Great service!

Thanks for the memories

Service was great, had me bring an oil additive because of the milage. They all tell across to each other at every stage of the service, but I couldnt understand a single thing they were saying. Not sure what the perception they were trying to achieve.

Great service lorie

Have been here many times and truly enjoy the facility. Professional crew that cares about me and my Jeep. First class service and fast. Highly recommend this place.

Been here three or four times for various issues. They are always super courteous and quick. I never feel like Im getting the run around or upsold on anything. Definitely recommend for simple stuff like transmission fluid, battery issues, etc.

Super easy service and convenient

RIP OFF!! Bring your own oil and filter and they charge $45 plus tax?!? Thats BULLSHIT!!

Great staff fast service.

Found what I needed. Its a pretty too

Amazing service, low pressure sales. I ll be coming here from now on. They did all the maintenance I needed.

Good fast efficient service

My car battery died two times in one day so I knew it was time to get a new one. Was going to use AAA and apparently they do not replace Volkswagen batteries (who knew??). Called other places and all said I needed to go to the dealership (who told me they could not guarantee my car would be looked at today??) so I called Valvoline and OMG SO IMPRESSED with their services. They told me what it would cost over the phone, got there and it was the exact same! No hidden service fees the several people working there were all kind and efficient getting me in and out within 30 minutes. I asked them to look at my headlight and all it was was disconnected so no charge, I also asked them to check a few other things while I was there and it was NO problem. They topped off the fluids, installed new windshield wiper blades (at my request not theirs) and each time they told me what it would cost and made sure I was okay with it. Cannot recommend them enough. If you need great honest service I say go here.

Had a terrible experience here. Very unprofessional workers who were clearly inexperienced and untrustworthy. Their manager was extremely unhelpful. Also, before I left, I watched their employee, Louis, guide a large truck into one of their bays and actually backed the truck straight into a parked motorcycle. It was clearly not the drivers fault. So unprofessional. I don t not trust them with my car and will never come here again.

DO NOT TRUST THESE PEOPLE WITH YOUR CAR. I have a large vehicle and after pulling up to the first bay I was instructed by a mechanic to follow his directions on backing up (as the parking lot is small). He was not paying attention and guided me straight into a parked motorcycle (I was going 2 mph, it was obvious his attention was elsewhere). Afterwards I was told by the manager that this was my responsibility and that I would be paying for the damages. Completely irresponsible and negligent costumer service, trust at your own risk