Preferred Image in Los Gatos

2017 Prius right front wheel liner got ripped off and splash pan had some damage from bottoming out...as a result front bumper wasn't seated well either. Gary promised that all damage could be repaired & look decent for about $425 within a day or two (no paint or polishing, but they did apply some adhesive to get the bumper aligned). He also straightened a part of the door sill that had gotten bent. Preferred Image delivered what they promised, and then some--front of the car looks better than it has in years, and seems like a few noises disappeared too. They're now my auto body go to. BTW, a year or so before we'd had the same wheel liner replaced by Caliber Collision in Los Gatos and door sill touched up. So that was the first place I tried. Wasn't happy with that experience: didn't follow through with written estimate (verbal was about $2,000 they said, including a new bumper). When I asked if there was a less expensive alternative, they suggested I try a low cost mom and pop shop. When I went a second time to get a written estimate, they claimed I didn't have appointment and wanted me to schedule a third one. I didn't like the vibe, did some research, and that's what led me to Preferred (including their being listed in Best of Los Gatos). Preferred Image was busy too. Seems like Gary does most of the insurance estimates in LG these days, so my noon appointment happened about fifteen minutes later than planned. But well worth the wait. All of the staff I interacted (Faith, Stacey, and a technician I spoke with briefly out back) with were professional and cordial as well. And Gary's a bit of a character, which adds to the fun (for me, at least). I strongly recommend them.

I stopped by last Saturday to get a quote on my damaged Mazda 5. Gary was very friendly and honest with me. He fixed my car in a timely manner and the result was exceptional. Thank you again !

Gary, the owner, is so incredibly nice, accommodating and helpful! I hit my new car on the side of my garage and Gary couldn't have been nicer helping me fix it. I visited a few auto body shops and Gary was by far the most friendly, honest and welcoming. I think so highly of Gary and the way he runs his business and I'm so glad I found my go-to auto body shop! I will highly recommend to friends and family!

Gary will get easy fixes done for little to nothing. However, this is a very casual shop with no boundaries or professionalism. He said to bring snacks in exchange for a fix. When the fix was done, asked for a peck on the cheek from my daughter. This is completely unprofessional, a violation of boundaries, and borderline harassment. Do NOT go here if you value professionalism or basic respect of women.

Highly recommend this body shop. Gary is dedicated on helping his customers get the quality work they deserve. He works well with insurances. And for me he went the extra mile. My car was totaled and my car was picked up by the insurance earlier than they said they would. Gary was thoughtful enough to help me get all my personal belongings out of my car before they towed it.

I had some minor damages to the hood and front end of my 1995 Camry. Because of the age of the vehicle, I was on a tight budget, but Gary and his staff took good care of me, finding a solution that made my car look good as new and even charging me less than their initial quote. Very grateful for their expertise and will definitely be returning if I ever need more work done!

We used Gary's garage on a previous occasion for our Tesla and they did a fabulous job. There was a minor body problem on the car last week. I dropped by to see if he could fix it. Gary asked if I could bring the car in the following day. I did so and he fixed it while I waited. Even gave me a donut! Very accommodating and friendly. Highy recommend.

If I could give Gary and his team 6 stars, I would. Customer service was first class. Paint match - perfect. Panel alignment - perfect. Mechanicals - perfect. If you love your ride, don't waste your time getting quotes from other shops - just go here.