Freeway Toyota Service in Hanford

Jacobs, Christian and Kevin are very friendly and attentive, good job...

Very good service, ask for Jacobo Cristian and Kevin

Really bad nobody came to us to ask us if we needed help. We even walk up to the office and nobody even said hi to us.

You want a deal on a car this is place to go . Ask for Josh

I will always recommend Toyota because of its attentive and dedicated staff, this time Xeomara helped me and was very friendly apart from the fact that he speaks Spanish, he explained to me what was happening with my truck and what they would have to do to it, the waiting time was good

I brought my toyota corrola to get serviced. Everything was done in a timely manner and left a satisfied customer. Thanks, Freeway Toyota.

Everything went great. Had know problems getting in. Great place.

Wait time to talk with a service advisor can be from a few minutes to 15 or more.

Christian was extremely helpful I would reccomend 100%

I ve gone to several Toyota dealer service centers for repair work, and the Hanford one is my favorite. The pricing is reasonable and the technicians do solid work. A few months back, my 11 year-old Tacoma needed a new rear diff and wheel bearings. The costs added up, and a few unexpected repairs were needed, but I never felt like I was being upsold. Service rep David Santos went to great lengths to soften the hit to my wallet, made sure I wasn t double billed labor for redundant disassembly/reassembly, and went above and beyond to make sure I stayed informed and involved in all the decision marking throughout the repair process. I highly recommend David, but I ve noticed all the service reps follow suit. Importantly, the repair technicians did a great job, and their workmanship has held up well. Between the repair quality, and the customer service, they re an excellent service shop. I will be using them for any major/minor repairs in the future.

Second time in for service, first time was not pleased due to debris left in car. This time also, dirt from shoes on freshly cleaned floor. Seems no care goes into total satisfaction. Probably not returning. Not any better as of 9-6-2022. Went in with a coupon that was sent from them for a $19.99 oil change. When I got there and presented my coupon the assistant service manager informed me that was for 5 quarts of oil. My truck takes 6, so 1 additional quart was to be $30 more. I then asked he was serious, the answer was yes. I decided I would proceed and speak with the manager after service. The final bill at checkout was over $35 total. Not enough to find the manager, but enough to let others know dont find out the hard way like I did. Probably not going back.

Collin is a incredible worker the customer service he provides is the best I ve ever experienced inside a car dealership. Collin has a work ethic that is incredibly noticeable and that can apply with how people will like to be greeted when coming into a service. I hope to see him achieve in his career.

Their service is not that good and they are ducking n dodging fixing the truck I bought there and I have to pay for it

David Santos always goes above and beyond for us. thanks for Everything.

Albert was very helpful and pleasant excellent to do business with. When the time comes again to buy a new car I hope he will be my salesman

This place very professional. Good communication. Thank you Mr. Hathaway. Enjoyable waiting room too.

Clean waiting area, good service from mechanics and other personnel.

Best place in Hanford to get your vehicle serviced!!!

I drive out of the way (50+ miles) to get to the Toyota Service at Freeway Toyota. My only complaint is the phone system for getting a hold of a person to schedule an appointment.

Great service great people they work with You I Have No Negative Comments For This Place

Free repair for a burned out lightbulb on a used vehicle purchased only a few days before.

For all my cars services

Great people to help you here

The staff is great and they dont pressure you. They have many cars to choose from .

Very helpful and friendly. Highly recommend

A local place to get all your vehicles serviced. Making an appointment is best,to get you in & out asap. I personally recommend this place to all for all automotive services for all Toyota owners like me.

Always very helpful when we order parts.

To the fellows @ Toyota Ruben , Adian , Derrick, and OPERATIONS MR. EDGAR SANCHEZ YOUR SERVICE WAS IMPECKABLE AND VERY KNOWLEDGEABLE, I THANK YOU FOR CARING FOR MY TOYOTA TRUCK !!!!

David Muniz is such an asset to Hanford Toyotas service department. Hes personable, professional, and passionate. Highly recommend!

They matched a another dealer, price for my wife roof drip mouldings, thank you Jose.

Great service

Great service

Aside from having to wait almost 30 minutes even when I had an appointment made 2 weeks ahead of time, the staff was very polite and quick with their auto services.

Live in visalia. Hanford Toyota gave me the right price. Made it worth the drive to Hanford.

Do not recommend for service. We brought our Tundra here last week to have a 40,000 mile check up and an alignment. They rotated the tires without checking the brake caliper clearance over the wheel weights and the weights were scraping on the calipers. Also, when I had the truck in a tire shop for new tires, they pointed out that my rear brakes were at 2mm (very low), and I checked and sure enough they were. Toyota service here claimed to have done a visual brake inspection. Not sure what their definition of visual brake inspection is but they obviously didn t do it for my truck. This doesn t even make sense because one would think they would want to have me pay to service my brakes. I m left thinking the only explanation is laziness or incompetence. Additionally, the truck developed a clunk in the front suspension after the alignment, and come to find out they did not properly torque the front right lower control arm and it was moving around under braking, steering, and over bumps causing a bad noise. Quality control obviously not a priority for their service department. Do not trust them with any future vehicle service.

They offer snacks and waters also a comfortable seating area with local tv channels while you wait for your car to be serviced or to be maintenanced on.

Car buying is a rigorous and lengthy process. Having said that , the staff at freeway Toyota are very professional, courteous, and most important transparent. The sales staff of Russell, Mark, and Jimmy in finance, work with you to be completely transparent and get you a great deal; along with showing the upmost respect. I highly recommend Comin here for your car buying experience.

Very good service, thank you.

If I could give negative stars I would. I bought a car here a few years back and I still am fighting to get my issues with it fixed. Unfortunately I didn t learn my lesson. I bought another car recently and these crooks took an EXTRA 500$ out of my account without authorization and when I went into the dealership to get my money back I did not get sufficient help. Run away. Not worth it.

Stay away from Russell Coyne and the GM Fred. Told them I would come to the Bay Area to purchase a car and had to drive 3 hours. They set up an appointment with me to complete all paperwork and I was ready to pull the trigger. They waited for me to drive 2 hours of the way and then texted me to say the car was sold. No phone call, no apology, just a Call Fred at 559 799... Fred hasnt returned my call yet to no surprise. This after having me fill in an application and running my credit. Also watch out for the mud flap and wheel locker fees that get added to your price which I asked them to remove, maybe they were able to convince someone else to pay for it and sold it to them. Theyll burn a relationship for a few hundred bucks so be aware.

My overall experience at Toyota was amazing. I went in super nervous to potentially drive off in my first car. Ruben made the experience much more comfortable and is very accommodating. He breaks everything down to you simply to and if you have any questions or concerns he is more than willing to answer them. Jimmy was also just as awesome and accommodating during the process. They make you feel more at ease. My family and I will definitely be back!

Terra was awesome she went above and beyond! Highly recommend Freeway Toyota and make sure to ask for Terra! She got the deal done . Met all my needs and very professional . Positive

Ruben Pasion is amazing. Worked super hard to be amazing.

Ruben was super helpful and the friendliest person Ive meet shopping for a car!!

Totally disappointed! my new car didnt feel like a new car until I cleaned it myself, I still havent received my remote car keys so feels like I downgraded into a manual one, and its been nearly 3 weeks, also found paper work in my car that shows body work was done to my car but wasnt mentioned in my car fax! Im still waiting on the promises made to us almost 3 weeks ago!

Ruben Pasion was the absolute best!!! We felt so comfortable with him. He had our best interest at heart and gave us many options! He was kind and professional. I didn t feel pressured at all! We had The best experience with him and will always recommend him!!!

Had a great experience and it was a great time very informative and handled the situation great

Mike Cook its an outstanding service person! Highly recommend to seek Mike out for your next service.

Very good service

I had the truck on hold before the truck was even at the dealership and had it on hold while it was on transit. I showed up for the date and time I was told and that would work for both of us and upon arrival they informed that the truck was sold and didn t even bother to call me to inform me that the truck was sold. If I could put 0 stars I would because they have the absolute worst service ever and I do not recommend going or trying to purchase a truck at this location!!! The person that was helping me was Gabby Lara. She is not professional and had absolutely the worst service!! Never again am I going back to that location and I recommend no one does either!! They probably didn t even have the truck they just tried to make drive an hour just to try and sell me something else!

Great customer service

Pushy salespeople......i will never return

Service is great. Always a good experience. Wait is a little long but worth the work they do.

Maybe just got a bad egg but were salesmen in the world. Your customers should not literally want to fight you within two minutes of meeting you.

Patreece Jackson was super helpful!! I went in nervous and unsure if I would be able to leave with the car in mind, but Patreece made it happen! She was extremely thorough and worked with me financially. I would and do recommend her and freeway Toyota of Hanford to anyone looking to purchase their dream car.

Patreece was amazing! I went in told her was i wanted and she did not disappoint! She gave me a great deal good pointers and I walked out with a brand new 2020! I would recommend her and her team to EVERYONE!

They were amazing they got us into the car that we wanted at a good price they hooked us up and they knew all the brakes I would say for sure go to these guys

In for some work on my camery it was faster then they expected and exackly what they quoted extremely polite and professional

My first time buying a car and it was amazing! The staff is awesome, would definitely recommend this dealership!

Phill was great since the moment we arrived, till the end. He broke it down easy and got us a great deal to come home with a brand new car! Great experience, thank you so much!

Great big shout out for going above and beyond with my 2020 Tacoma, Edgar and Terra did everything in their power to make sure I was taken care of after having some brake issues caused by the lift on my truck! They were both very prompt in taking care of the issue and communicating with their boss in order to get me on the road! Terra has always been a joy to work with and does her very best to take care of her customers, even 6 months after the purchase! Thank you Freeway Toyota!!!

Excellent! Paid off my truck!

We were road tripping through California to Seattle. The master warning light came on and we took it into a Toyota dealer in Moreno Valley. An hour after we left the problem wasnt fixed and the light was back. Freeway Toyota in Hanford got us fixed up and back on the road in no time. They were professional, quick, and had great coffee. Thanks Mike!!

Joaquin treated my family and I very nicely and made sure we left happy no matter what!

Tried to find any direction they could to not get me in the vehicle I wanted . Then started veering me towards other vehicles did not try to go above and beyond like other great dealerships never going to shop here for a vehicle now or in the future. Don t appreciate and value customers.

I just have to say great customer service, as I arrived to the moment I left I felt welcomed and treated with respect. Russell Coyn was my sales rep and I was very satisfied with his great customer service. I would definitely recommend coming to freeway Toyota in Hanford, they helped me a lot even with a bad credit I was able to get the car I want with the monthly affordable payments I wanted. Thank you Russell you rock!!! :)

Very prompt response always. The attitude is positive I travel almost 50 miles from my town for their service quality and cooperation

Very helpful and friendly staff! The salesman Miguel took the time to help find the perfect car suited just for me. Definitely recommend making your next purchase through him!

My experience was amazing. Thank you to Miguel for having the patience with me and guiding me in purchasing my new car. Very professional and had the best interest for ME, not just for the sale. He had great customer service and I will definitely recommend people over his way!!!!

If youre ever there, ask for DAN (Dan Telen)! He was super helpful in finding me the exact car I wanted and at a reasonable price! He even helped us trade in two cars for the down payment and made the whole process super easy to understand! I walked away with a brand new 2020

Awesome Experience Freeway Toyota is the best place to buy a car and deal with. Miguel went above and beyond to find us the kind of car and best deal that we were looking for. Jimmy was great with providing us additional information. We are very pleased with our purchase of a 2020 Camry. My wife loves her new car! They are the only ones to deal with, when buying a new car. Will definitely go back. Definitely will recommend this dealership to family and friends! Thank You Again!

Johnathan and Jimmy were very profesional and took off a majority of stress that comes with buying a car! Thank you!

Great Experience at Freeway Toyota. They go above and beyond to work with you every way possible. Big shout out to Fernando he s a excellent car salesman and I recommend him to whoever goes there.

If anyone is looking to buy a New or Used Vehicle this is the place to go for amazing prices, awesome customer service, and great service. Oscar Gonzalez is the person to see and he will do what s in his power to help you get the vehicle of your dreams.

Honestly first time going to a dealership to look for a car and let me mention my first car my big first purchase! I didnt know what I wanted or was looking for but I had my mom and sister got their car there and reccomend Christian! Christian right away took me to a (2017 Honda Accord Sport) like if he knew that I was gonna want it and now.... Im a Honda Owner Thank you so much I love my car and cant wait to be out and about with it when this pandemic is over!!!! FREEWAY TOYOTA is definitely a must dealership to get a car!! Highly recommend Christian and if you dont know what your looking for hell find your car!!

Amazing service. Went today seeking for a GT 86, was met with a very responsive Johnathan, who answered all my questions as he led me to whom I was expecting, Russ. Together, these men not only showed me EVERYTHING the vehicle came with, but what they can offer me. Johnathan, very knowledgeable on the vehicle clearly has passion for this. He, in very good detail explained to me the pre-certified tag on the vehicle, what comes with the 7 year/100k mile warranty, everything.| When we got to the interesting part, these two (Johnathan and Russ) went above and beyond to fight for me. They did everything in their power to make my dream come true, and they got me the vehicle at an EXTREMELY affordable price-point. When I went into finances with Aaron, he did an amazing job explaining to me the breakdown, the trade-in value, and the purpose of GAP and bumper-to-bumper. An amazing finance specialist whom I will recommend to everyone seeking to grab some very important information. All three of these workers here at Freeway Toyota didnt speak to me like a customer, but people who wanted to make my dream possible. I can express my sincerest gratitude for the amazing experience I felt here today. Please, consider Freeway Toyota and ESPECIALLY look for these three people; Johnathan, Russ and Aaron(finance specialist). These workers for Freeway Toyota are honestly some of the best Ive ever dealt with and I am nothing but amazed with my experience today. Everything that seemed alien was explained extremely well and professionally, and I look forward to giving them my business and forwarding people here knowing I wont regret the decision.

Thank you so much Fernando for helping us on the purchase of our new vehicle. Very happy with my purchase.

Was greeted by Oscar Flores and instantly felt super welcomed!!! He helped me & my wife find the perfect car that had everything we wanted! Couldnt be happier! Friendly 10/10 knowledgeable 10/10 helping 10/10. Thank you Oscar and keep doing what you do definitely recommended to friends & family!

Thank you to Oscar Flores ane Alex for all your help. I found the perfect truck and they made the process easy and fast

Russell is amazing! Loved the service and friendly staff.

Ray and Cha helped me find and purchase a new Tacoma. They were very helpful, attentive, great communication and made the whole experience fast and easy! Great experience!!

I highly recommend this dealer to buy your car Fernando Montes de Oca was very good with us and made everything easier and faster, thank you very much Fernando

Overall they have Great Customer service.

Great Customer service. Oscar and mike excellent and will make you feel like family. Highly Recommend :)

This was my first time going in to a dealership, and even buying a car on my own. I was immediately greeted by Oscar Perez. He was so welcoming and sweet and after he asked me a few questions about what I wanted (which was very limited because I didn t even know what I wanted). Marcus Smalls then helped me with all the information I needed and he helped me find my car. Super sweet guy. I was handed to Jimmy then and even though I was nervous throughout the whole thing, Jimmy provided information and not once did he leave out any detail. I completely recommend going to this dealership, and if you truly want great costumer service, go to those three people! I m sure everyone else is great there as well.

if zero stars were an option, thats what they would get. I was forced into my 30k service when i rated a 25k service....over windshield wiper blades.... really...wiper blades. DO NOT. AND I REPEAT....DO NOT GO HERE.. BECAUSE THEIR CUSTOMER SERVICE IS FAR, FAR, FAR, FARRRRRRRR....BELOW ANY STANDARDS SET BY toyota. Worst case customer service i have ever had with a toyota dealership. Save yourself the trouble, and drive elsewhere.

So happy with my brand new Toyota Corolla! All staff was nice and friendly. Fray Lopez helped me and went above and beyond to get me the best deal available. He was able to get them to work with my down payment. Fray was throughout with the whole process and explained all my options. Thank you!!!

Dave did a great job keeping me informed on the status of our truck.. Nice group of people down there in service.. Thanks..

Awesome service. I just think they dont communicate much bc I had like 3 different people call me.

Oscar & Rey were the best! Really nice and helpful!

Beyond blessed to have been able to get my 2020 Toyota Camry ! HUGE S/O to Patreece for being able to do everything in her power to help me leave the dealer with my new car at an amazing price ! Such a great experience with everyone there!

Great service!! Purchased a car, and the service was on point! Would definitely recommend if you are looking for a nice car and the best service! Everyone is super helpful and patient! Positive Punctuality, Quality, Professionalism, Value

Very friendly and fast!!!

Good service and wasnt there for long at all. Hospitality was good as well! Thank you

Recently had my Lexus serviced happy with the service

Went in due to flashing tire light. They checked and aired the tires back up and I was on the way.

I understand that the product sells itself, but if I am going to be spending $50k plus for an item, I would expect the sales people would call me back with an answer to simple yes or no questions instead of me having to continually call. I finally took my business elsewhere even though they quoted a better price and according to the email I received, a good trade in offer.

High priced and the finance manager was not honest.

They didnt have any of the kind of car that we were looking to test drive.

2 Tire pressure indicator which cost me $624. It s another bad experience, will not ever ever going to come back to Toyota Freeway. Was given a quote of $465 but after almost another hour when I was paying about to swipe my card I saw $624. I was surprised, I felt I was robbed. I was never told it was gonna cost that much. I looked at the receipt, it indicated that I approved an additional cost of $145.... a huge lie!!! I never approved this additional cost. The last time they spoke to me, it will only cost $465. I asked for military discount or Toyota s promo discount but I was told I can t avail it because this was actually a bargain. Will never ever gonna come back.... thank you very much

I have asked repeadly for a call back and NO ONE from the finance department has contacted me in 3 weeks. I have called at minimum 2-3 times a week...... Otherwise theyve been amazing

Good waiting lounge with enough space for social distancing. Free water bottles and I think theres coffee too. But it took almost two hours for an oil change.

I absolutely loveee my salesman Oscar P. In Hanford Toyota he helped me get into the car I wanted . He was so funny and friendly. Most of all he made it happend thank u soooo much Toyota Hanford u guys rock.

One of the best dealership I have been to with helpful staff and friendly customer experience. Car salesman Ray Garcia went above and beyond for my party and I and would highly recommend anyone who is looking for their next car to come to this place with Ray as your salesman. Will be returning for my next vehicle in the near future.

Great place to purchase a new vehicle. Got great deal and beautiful apr. If you want to experience great customer service and great value as well as comprehensive professionalism I recommend this establishment and I RECOMMEND OSCAR FLORES TO BE YOUR SALESMEN HE WOULD UNDERSTAND YOUR NEEDS AND TREAT YOU WITH HIGH REGARDS. WARMEST REGARDS THE MARTINEZ FAMILY

Wow

Always great service. Fast and friendly!

Their parts department is truly a cut above. I highly recommend them if youre in the area.

Great customer service

Always a pleasure and great service

Always great service

I had to have the recalls done on my car so I scheduled an appointment. They were efficient, got me a rental, and I was in and out at both drop off and pick up with ease.

I would like to take this time and say we had a wonderful experience where do I purchase at freeway Toyota of Hanford we did not expect to get the service and deal that we received this is the first time that I deal with this dealership and I got to say that it was the best deal I have ever got in my entire life. Thank you Toyota of Hanford I will return for my next purchase thank you so much to Juan and Jose Alex for their help on this purchase.

Mike Cook, always good, quality service!

They lie over here. Is better you go someplace else. They don t help you with issue. Just pass you around the place on till you give up

Great cars Very reasonable, but they might just sell the car to someone else while your doing the paperwork for the car you want.

Had brakes replaced, have no problems since service. Would definitely recommend them.

Took longer than was told and took other cars that came later first.When I had set appointment as well.

Such great staff and easy process! Definitely recommend!

Great Job. Mike Cook is doing a Fantastic job.

They take forever

Great place, thank you Oscar for all your help.

Monica helped us get into a 2017 Camry let me tell you best choice we made she was amazing and very patient with us thank you she got us in a car of our choice

I dont understand how you can have a 10:30 a.m. appointment to have an oil change, light bulb replacement, and rear differential service and here it is 2:00 p.m. and here I wait. In no way do I blame the service writers. I come from Fresno because I like dealing with your staff but GEEZ!!!!!

Had one of the best car buying experiences thanks to Ruben. He was very helpful and he made sure to get me the deal I wanted and I walked away happy! Thanks FreewayToyota! And thanks to Ruben for his patience!

Had a great first car buying experience. Shoutout to Miguel he made the experience quick and easy.

Ruben Pasion was great to deal with and very efficient.

Monica Reyes has to be the best sales person I ve ever met very nice and respectful. She s very honest and she will tell you like it is and not beat around the bush. If ur looking for a good car call Monica at Toyota, she helped me she will help you too.

Ruben took care of me best salesman in the department I recommend him.

Ruben Pasion was the best salesman anyone could come across. He knows his cars and is very friendly. Thanks to him I got my first car

today I will be leaving my brand new 2020 Toyota Camry! Color and interior that I wanted!! I have gone to a few dealerships this month and I m glad I waited because coming here I got everything I wanted. When you get that this is it feeling you know. I was referred to the salesman named Ruben M. Pasion Jr. He did a wonderful job and I would highly recommend him. Thankful and lucky to have him cross my path!

Great experience!!! Mr. Ruben Pasion is amazing!!!! Keep up the good work Mr. Ruben!! Very professional!!!!! 5 star rating isnt enough stars!!!!

I had a wonderful experience with a Sale Rep Ruben Pasion. His communication skills was excellent he clarified all details. I was so amaze. He fit the price range that was comfortable for me. I was expecting to get a use car but he made it possible for me to get a brand new car. If anybody looking for a great sale rep ask for Ruben Pasion I promise he will tell you all the details and work a great deal out for you. Thank you so much Ruben. Hes the main man!

Ruben Pasion was very professional in providing me great customer service and was able to answer all my questions before purchasing my vehicle. He was able to explain all everything I needed to know about the vehicle I was looking at and made my visit very comfortable. Fred M was able to get me what I needed through finance and get me approved for the vehicle. Jimmy was awesome and very detailed on proving me all info in my finance forms. Great experience, recommending Freeway Toyota to all buyers, hands down.

When I came I thought i was not gonna come out wit a car , but Ruben Pasion helped me drive away with a car and he worked with my down payment and everything and I had bad credit as well .