Ace Hardware of Gilroy in Gilroy
1260 1st St Ste B, Gilroy, CA 95020, United States
About
6 CA based Central Coast Ace Hardware stores. Part of the largest retailer-owned hardware cooperative in the industry. Ace Hardware is committed to being the Helpful Place for hardware, plumbing, tools, grills, garden and more by offering our customers knowledgeable advice, helpful service and quality products.
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The older woman working around one o’clock on the 19th of February was super rude when I came to pick up my order.
Extremely rude workers. We needed to preform a return and the worker from the back said extremely loud and rudely. I’m busy, I’ll be a minute, they can wait.” I know customer service has gone down hill as a whole during the past decade, but this was uncalled for. Will not be returning to this store. Very disappointed.
Always top notch staff- way better than across the street. Always better prices, they don't charge you outrageous amounts like the other place. Always helpful and kind. This is the best hardware store in this town. Highly recommend
I went in today to have a fab key programmed for my car. Luis did an outstanding job. I would highly recommend going to have your keys made and programmed at Ace hardware in Gilroy. Thank you Luis for your help today.
Super helpful staff at this spot and a wide variety of plumbing hardware and all sorts of things you would need it's definitely a lot smaller than Lowe's or home Depot but it's a lot easier to interact with the employees and they seem quite a bit more skilled.
As always a very knowledgeable and helpful employee helped me find exactly what I was looking for. I especially like that I can buy individual screws, nuts, locknuts, or washers and don't have to buy prepackaged where you end up with leftovers. Overall the experience is always great because not only they have what you need but they help you find it.
While it may not have the complete selection of local big box stores, Ace can very likely meet the every day demands of the average shopper. The service here is friendly, professional, and helpful. While it may still be part of a larger chain of stores, there's more of a "Mom & Pop" feel to this place that I appreciate.
It seems like many employees are not knowledgeable on their products or where their products are. My first time here I followed an employee around for 10 minutes going in and out of the same 3 aisles before he realized we had passed the item I was looking for several times. My last time here I went back for another can of “semi-gloss white spray paint”. Upon arriving, they were out of stock. They said to come back the next day and they MIGHT have it. Having already driven out to the store, I asked if there was anything similar to the semi-gloss paint that was easy to clean, if not, I would just come back the next day. After about 2 minutes they gave me “satin” spray paint. I tried it today and it’s the OPPOSITE of semi-gloss. The texture is rough and now I’m having to sand it back to start all over. TLDR: if you know exactly what you need, this place is fine. If you need help picking out items or need someone knowledgeable to guide you in your decision, STAY AWAY FROM THIS PLACE
Very helpful staff. Great selection. Bit pricey as expected but not bad for a quick need.
Great Customer Service and they have a large selection of cookers and grills.
Friendly and have wide range of needed and odd fittings Only place in town for specialty fasteners, especially metric. Good pies oddly enough..
Great service by friendly people and the store is an easier place to find your hardware and gardening goods quickly. Less walking and help!
Always always helpful! Love them over there in Gilroy! (Walter)
Its not a big store, but they do a great job of stocking all the basics.
Friendly and helpful staff
awesome got everything I needed went to home Depot earlier didnt have anything went to Ace got it all thank you Ace and I got homemade cookies ask Jesus.
Quick and easy service, came to have keys copied
Great local hardware store!
Great people. Great service.
Always helpful and seem to have everything I need for my projects. Great people.
Friendly and helpful crew...in and out was a breeze!
Great service and friendly staff.
Today i needed an M7 metric Nut, within seconds the guys were helping. Henry helped me till we both got stumped. Henry whent and got Zack who happened to know where the only box of 7Ms were. Ace truly is the helpful place. -Benjamin Z. Smith-
The people there are really helpful and I was in and out in 4 minutes tops.
Great customer service!
Everyone there was kind and greeted me with welcome. I was in and out under 5 minutes. Its nice to go somewhere and the people know what the hell they sell. Todays experience was far better and successful than home depot.
Ace really is the place for all your hardware neeeds.
From my mothers recent challenges with this store and its policies: On September 30, 2020, i went into the Ace Hardware in Gilroy to buy some of the 10-pk high energy suet cakes for the advertised price of $5.99. The man at the counter said he had not received any, but to come back on Friday when he expected to receive them. And, of course, he would honor the advertised September sale price. On Friday, the 10-pk suet cakes still had not been received. I called today to find out if they had been received and was told there were four in stock. When i asked whether they would honor the September advertised price, i was told they would not. I WILL NO LONGER BE DOING BUSINESS WITH YOUR DISREPUTABLE STORES. Disgusting way to do business. I hope your entire company goes out of business. I hope thats helpful for other people who might be similarly disappointed. Well certainly be looking for another hardware store in the area.
They did a great job of duplicating a set of keys for me. Both paddlelock, house and car.
Quick easy and simple
The go to local hardware store. Much more helpful than Home Depot.
I needed a key duplicated. The staff was friendly and professional. The duplicate key worked as good as the original.
Good service, I would definitely go there again for help.
Preparing to move is always stressful. Dsmantling bed frames are always fun. I noticed the allen head bolt was stripped and went to Ace Hardware for advice...Long story short the manager, Walter ( owner) greeted me with helping arms and immediately knew what I needed...you guessed it, I needed a new allen wrench but instead of paying for it, Walter suggested i take it home and try it out....Goodbye Homedepot lo Ace Hardware!! .
Great service
Went in for some supplies I needed for a job. I was greeted and welcomed as friend and the staff went out of their way to help me. Sometimes when I go into a store I literally feel like the workers hide from the customers. That is not the case here. Good job guys!
Great service and great staff
Excellent services, super friendly staff, good products and low price! Highly recommend!
Great little Ace. They are well stocked and full of knowledge.
Staff are awesome and always so helpful.
Dont buy paint here. Took a full half hour with no customers ahead of us. Ended up with the wrong finish and wrong brand. Bad service too.
This place is definitely better than the big, box stores. They greet you and offer you help if you need it as soon as you walk in. At big stores, you would be lucky to get help and sometimes when you find one,they cant even help you because they do not know. Their prices are competitive, so this is definitely my go-to place to get supplies for home repair projects
Great place to shop, customer friendly, always helpful
Friendly, helpful staff.
Great service
Friendly and helpful staff found everything I came to buy
Very friendly and helpful.
It is a small store but you will always readily find someone who could help you compared to Home Depot or Lowes. In this case, smaller is better as you get personalized service. Try finding someone to help you at those large place!
Friendly and helpful staff, always a pleasurable experience.
They are razists. My experience was very bad.
Helpful staff
They go out of their way to help you. You wont find that kind of service at the big chain hardware stores. You dont see old fashioned service any more like you do here. Im a customer for life!
Why-oh-why did I ever go to Lowes?! This place is awesome. Helpful staff, easy to find things, and easy to find the staff (which is more than I can say for those big box hardware stores). Every time I go here, I have to try and talk myself down from a new project that comes to me as I look around.
Best guys and gals on the planet!
Great staff. Super helpful and knowledgeable!
these guys meet you at the door and make sure you get what you are looking for. This place is run the way businesses are supposed to be run. Great service, great products and if you do the comparison, they are actually cheaper than the giant stores that offer no service. Support our local ace - they deserve your business.