6460 Automall Pkwy, Gilroy, CA 95020, United States
Located at 6460 Automall Pkwy in Gilroy, CA, Gilroy Automotive Repair stands out as a highly regarded auto repair shop with an impressive 4.8-star rating from 55 customer reviews. This family-owned business, run by Jeremy Sr. and Jr., has built a sterling reputation for exceptional mechanical expertise and customer service.
The shop specializes in comprehensive automotive services, including oil changes, clutch replacements, and transmission services. What sets them apart is their commitment to accessibility, featuring wheelchair-friendly parking and entrance, making their services available to all customers.
Their modern facility accepts various payment methods, including credit cards, debit cards, and NFC mobile payments. For optimal service, appointments are recommended, though they've been known to accommodate emergency repairs when possible. The shop operates with regular hours, opening at 8 AM, and maintains clean facilities with amenities including restroom access.
Customer satisfaction is at the heart of their business model, with many clients highlighting their fair pricing, prompt service, and exceptional attention to detail. Their long-standing presence in the community is evidenced by customers who have trusted them for over 20 years, speaking volumes about their reliability and consistent quality of work.
Whether you need routine maintenance or complex repairs, Gilroy Automotive Repair combines professional expertise with personalized attention, making them a trusted choice for vehicle care in the Gilroy area. Their approach to customer service - taking time to listen to concerns and explain repairs - has earned them a loyal customer base and stellar reputation in the community.
Incredible mechanical service and super kind customer service! This repair shop is a diamond in the rough! Can't thank them enough for their quality humanism and mechanical service. A+++++++
Love the service. We’ve been customers for over 20 years. They sincerely care about their customers and are extremely fair with their rates. We highly recommend their services.
They are professional and are willing to work with customers closely to get the problems fixed. My car just had a series of nasty electrical issues. They patiently diagnosed the vehicle and communicated with me fairly well to solve the problems. So far it is the only shop I have been to that can really make progress fixing stuffs. Update: Although I appreciate their workmanship, it turns out that my cars's problem is originated from wrong fuel injectors installed by them. All problems and the waste of time and money is simply because of six wrong injectors. The mistake led me to a rabbit hole and replaced various fine genuine parts, which is impossible to get nowadays. I lost almost $3000 and almost destroyed the motor.
I've had bad experiences before in the past with auto shops to where I felt uncomfortable going back. After meeting with Jeremy Sr. and Jr. (owners), I was incredibly relieved to have found them. They didn't make me feel as if I'm wasting their time with my repair requests. They actually took the time to listen to all my concerns and didn't try to rush me out the door. I even would show up unannounced whenever my car was showing concerning signs, and they repaired it right then and there with no charge! So if you're looking for a reliable auto shop that prides themselves on customer service, this is the shop for you! Trust me! I've been to many auto shops and Gilroy Automotive is the only place I've felt valued as a customer at! Thank you Jeremy Sr. and Jr.!
The owner is very warm, professional, amd prompt. My car showed an indication of low tire pressure during a trip. I found this place after finding several disappointing places. I wait for just 5 minutes before I got serviced. The tires are quickly checked and found no problem but the monitoring system. They helped me reset it and we are safe to reach our destination. Thank you!
Excellent work done on my 2000 Ford Ranger with the clutch replacement, oil change, and transmission service. Excellent communication and customer service.
we got the engine light check on and car lost power while heading to socal, pulled over and called around. Jeremy was the only place out of three called accepted to help us, even though they are full. they quickly found and fixed the issue (due to faulty spark plugs) and while waiting they took us to nearly mall to relaxed and even offered to picked us up when they were done. amazing group of people and top notch service.
A family business that treats you like family! I recently brought our tow vehicle in for service to replace a compression clutch that was failing. It was a Friday before we were going camping, and they were able to accommodate us. Unfortunately, the new part failed during our return trip damaging the fan, radiator, belts, hoses, and filters. It stranded us about 100 miles from home - on a Sunday! So how on earth is this a 5-star review? Read on... When we called them to let them know what happened, not only did they come pick us up that night, they also towed our travel trailer back and helped put it in storage. Then they expedited the process to get the replacement parts and address the collateral damage. Within a couple of days, we had our Land Cruiser back and running better than ever. Their commitment to service excellence, fair and honest practices, as well as going above and beyond to make sure all of our needs were met has made us loyal customers for life.