O'Reilly Auto Parts in Folsom

Needed a new car battery and was fortunate to have help from Michael. He provided best-in-class customer service!! He was transparent with prices and made honest recommendations. He helped change the battery in a matter of minutes and ensured everything was smooth! By far the smoothest transaction from an auto parts store I’ve received because of Michael!

I cannot say enough good things about O'Reilly in Folsom! The customer service is stellar, they always have the parts or will get them quickly, and they are super helpful with instructing or helping install a variety of things!

Oreilly is awesome, highly recommend them. Michael was so helpful. Thankyou

I went last night for license plate lights and asked if the associate would help me. Not only did this person give me the wrong information but barely even looked at it. I just needed a flat head screw driver and pop the light out. Turn the base and there the light bulb can be replaced. And pop it right back in. Didn't have to tear my trunk lining to get to my license plate light. Will never go back here again.

Chad (store manager) Mike and Noah great employees and past coworkers. always friendly no matter what day good or bad. They do a great job at finding the parts I need in a timely manner. I come in with some complicated requests and they always have the time and patience because I’m very informational on what vehicles I’m working on that better helps them perform their job. The special requests are up and beyond. Best store experience every time and will always be my home store for any parts that I need asap.

I came in this past Saturday with wipers I had literally spent hours trying to get on my daughter’s car. Let me back up. My daughter and two grandkids moved down to Folsom a year ago. We had purchased wipers for her several months beforehand and she thought a friend could put them on. Fast forward to last Saturday, I was down for a visit and noticed she had not had the wipers installed yet. After trying for hours I took them to O’Reillys and asked for help. The manager came out and spent about 29 minutes helping me install them before replacing them with another brand. He took his time and was so patient with me. I explained that I was worried about my kids and am from Spokane so my husband wasn’t there with us. He went above and beyond in my mind and really helped us! I am so grateful and will only shop O’Reillys due to the excellent customer service I received.

Was having trouble with my battery, came in for the free battery test and Michael really stepped up and helped me out. He instantly diagnosed and solved my issue, a very friendly and knowledgeable guy, I really appreciated his help.

was referred by a different O’Reillys dealt with Chad. The manager was super efficient and effective with my time took his time to explain the difference between the parts they had available great experience