O'Reilly Auto Parts in Dublin

Very helpful staff

Helpful friendly staff

The nice staff member assessed my car s battery for free and she was very kind and professional. 5/5 stars!!

Tried to return the refrigerant container for the $10 deposit and was denied because the counter agent shook it and determined that there was something left in the container. There were no written instructions that the container needed to be completely empty (hell, they charged me for the container deposit when it was full).

Air fresheners sometimes chemicals

Had a great experience this evening. My moms car died, and I came in for a new battery. Hamza was the only employee on the floor & was getting off soon. He very nicely asked me to wait for one of his co-workers to assist me. They never did & he apologized & tested the cars battery, starter & alternator. Everything checked out. He apologized again for my wait time. Hamza deserves a raise. Great job!!

Computers are down read the sign but why were the doors locked? Me and several customers were confused but I was able get what I needed once they opened the doors again.

I cant express my gratitude fully on here. The awesomeness of customer service goes beyond my review! They take good care of me! I always am shopping for all kinds of stuff for my car. They even help you with no additional cost to change a battery on key fob. Saving me tonnes of money! Muahs!!! Love you all! At this store!

Friendly staff very helpful

I have gone here multiple times. They are always low on items which is annoying. Went to get a replacement bulb, there were several spots out and the ones that had bulbs had only one in stock. Staff are not friendly or helpful.

Great experience today! I called first to inquire about a battery replacement for my Honda Accord , I was happy Quan was able to answer all my questions and hold the battery for me. Once I arrived Quan knew who I was and gave me a warm welcome and greeting, he even installed my battery for me. Great professional customer service!!

Friendly attendant, usual choice of parts for common make/model of cars, better call ahead to check on availability.

Customer service was decent

Good

I had the worst experience today. I went into the store around 5 pm. For replacement for one of the wipers my husband bought a few days. I told the man that the wipers my husband bought a few days ago had broke off in the morning and flew out on Doughtry road. I had my car parked out front. The man told me that i would need the missing part of the one wiper to get warranty for refund. I showed him the other wiper that didnt few off my window. He said even if i had the receipt I would not be able to get the replacement warranty because of the missing part. I told him the part is the middle of the road where is just cars and i cant get it. The road right infront of the store. He told me is just $26.00 dollars that i should not make a big deal about it and just buy it. I thought that was the worst response I ever heard. I bought a product that breaks off in two days of used. The wipers were supposed to last longer then that. Is unreasonable that i wouldnt be able to get a replacement for something I bought and did not work. I was so frustrated, i just left. And, i would never go back to the store. My previous experience was great and i gave this business 5 stars when i bought my car battery. Today was so disappointing. He told me yeah go infront of oncoming traffic and get that piece of your one wiper.

The staff was a little busy but they were very helpful and super nice made me feel welcomed. Im sure if you need help they will be super nice and helpful.

Great store Good products

Very hopeful and friendly staff. They even borrowed tools so you can swap out a battery or change a part quickly. They can do a free battery and or alternator test. Thanks guys and gal at Dublin OReilly.

Bad service . And very rude

Good service. Auto parts here

Great customer service

Nice clean store. Friendly and helpful staff.

Good helpful staff!!

Hands down Hamza gave me the best customer service Ive ever had from an auto parts store. Super friendly and knowledgeable. Hes earned OReillys a lifetime customer. Thank you Hamza!!

Cheating

Been to this location multiple times and I keep coming back.

Good customer service and skills - Hasan was nice and friendly

The team there are amazing the store manager stacey is awesome and always know how to find my part

Nice oreilly auto parts along el Camino

Very nice employees clean store.

Good service

Friendly staff the girl that helped me Cheyenne I believe was great. She knew what she was talking about.

Many cheap things.

Thanks Randy for staying open a few minutes beyond closing, being that rear wheel axle seal blown while Im traveling. The guy at Auto**** refused to even stay open a minute beyond closing which is the reason Ill never ever, Ive sworn on my life, to ever shop at any Autozone again. *PS update- Randy even stayed open just a little longer, while I am writing this, to let another gentleman retrieve the phone he left. Im pretty sure Randy, unless hes a salaried employee, is getting paid or paying himself OT, to accompany our needs. Thanks again, sincerely!

The customer service was good. The reason Im leaving a bad review is dont purchase a battery from OReilly. My second battery I purchase from them doesnt last more than three years. My battery was just over three years and had to replace a new battery. The guy over the counter said these OReilly brand batteries usually dont last two years. Save your money and get a higher quality battery from another store.

Staffed by amateurs.

I was looking for bug spray, did not get it. Also, CR1620 battery Duracell 1 count was 5.99, this store could have good variety of supplies...

I came in on the first day of a heavy downpour. My wiper broke it could reach home and was in dire need of help to have it changed. Although they were short staffed and are not allowed to help out in the rain, a kind gentleman helped this damsel in distress with her wiper. I appreciate the gesture and recommend these guys for their humanity and helpfulness! <3

Full parts Quick Service knowledgeable staff

As expected great

The guys and girls there are really friendly and super helpful

Awesome customer service. Very useful commercial account discounts.

Basic auto shop. Called to ask if they had a part for my nissan versa and they said they had one but when I got there they were going to give me the incorrect part. Thankfully, I had the part i needed on hand so they could find the correct one. More knowledgeable workers maybe?

Staff is helpful and really nice. Selection is good if its not on the shelf just ask the staff they have a few things behind the counter mostly talking about larger parts and oil filters

Masks are required and hand sanitizer is located on a table at the entrance. They had what I needed i.e. starter fluid which took me a while to find amongst all of the cans of engine goodies on display.

Stacey is amazing. Shell. bend over backwards to help put her customers. Shes friendly to everyone.

Randall went above and beyond to make sure I had what I needed and was friendly, courteous, and even with the pandemic going on was still extremely pleasant to deal with. Price was fair and selection was good, got exactly what I came for both times i walked in the store today. Thanks again!

Randall gave me the wrong part. It happens. Gave me no Love when I had to come all the way back to the store to fix his mistake. No Sorry. No nothing. I guess I should be happy he admitted the mistake. If this is customer service, we re done!

The fat store manager was rude and wont accept.my used oil which I bought from them u just lost a loyal customer for years

The other day I went into bio windshield wiper and the customer service rep was very kind to install it for me it was raining and I really needed support. Thank you for the excellent service!!!!

They are ok.

Nate helped me get my account sorted and find exactly what I was looking for.

Well, the guy behind the counter was very nice and friendly, Now I dont know if every person that works there are the same! I hope so!

Great service!

Good services and love their coupons

Good customer care.

Really quick helpful.

Found what I wanted. Wish I received a little more help on a not so busy day but I got what I wanted

Great service

Spoke will a awesome man named Kyle over the phone. Very nice man, he helped me get a couple of parts ordered to the store before it closed. He definitely saved my day! Thanks Kyle!

Lots of auto parts in any city that I have visited. Knowledgable staff that can help you find what you need

Idk if the workers are lazy or dont have common sense but more then 80% they give you unethical answers. Also when you try to explain your situation they look lost and just say idk thats what the computer says

Good store, I took tours to see whats new and everything was very in order and without any hassles. They have many lights to testify.

Nice people but understaffed so super slow.

Good service. Helpful, prompt.

Excellent service

Very helpful, courteous employees.

I am beyond impressed with the service received at this location! Heres what happened - I brought in my old battery I bought two years ago thinking: Oh god, again?! I have to self out another $180 for a replacement after 2 years of use? Well, that was not the case. We were greeted by Kaylah, and before even started looking up the price and option for replacement, she asked if I bought the battery here and looked up to see if the warranty is still valid. After going through 2 phone numbers (as we had different people visiting the store all the time), nothing shows up. Kaylah was extremely patient and asked if there was another number this was bought under. And luckily, we got it! It turns out the battery is still under warranty and we did not have to pay anything at all! I salute ORiley for their honesty with warranty (as most of you know, 99% of the warranties out there are just fake and lies!). And of course Kaylah for offering above and beyond customer service!

Adam in customer service was super helpful & friendly to help me get my headlight fixed. I switched to this shop after I was able to save $300+ for my brakes over what my regular place quoted me. Grateful I found these folks, they seem genuine and will also beat competitors prices.

I had to wait a long time to be checked out.

Conveniently located near the corner of dublin Blvd and Hopyard, bur can be a bit tricky to get back across the freeway.

These guys are really helpful.

Everything you need

Air filter

Very helpful and courteous and helped diagnose my problem

Good

Employees will help you install what you buy

Generally a good place to buy auto parts, and usually my first stop. The parts selection has gone down over the years and lots of brand name parts have been replaced with store brands. Last time I went there for a water pump gasket, they didn t have it in stock. Then I went to the dealership and they didn t have it either. I would expect auto parts stores, and especially the dealership to stock such basic parts for a common domestic vehicle.

Friendly place

I purchased a bulb that had a year warranty. Obviously it went out before the year was up, which means they are supposed to replaced it for free. Well the guy at the counter told me no that it was a mail in return and that he couldnt replace it for free. I asked him if he was sure with which he replied yes. I ened up purchasing the bulb again because I was in a hurry and I went on my way. I happened to tell my roomate what happened and she was like no they are supposed to replace the bulb for free in store, because thats what they did for her. I later called the store and spoke with Jose (who was wonderful by the way)and told him the whole story. He asked me what time I came in and I told him around 8:30 pm or so. Then he proceeded to tell me that no they were supposed to do their free exchange right then and there and they were just basically being lazy which is why they didnt do it. So I asked him if I could come in and get my money back and he said yes come on in. I came in a few hours later Jose wasnt there but I spoke to Andres who was the assistant manager and he proceeded to tell me that no he wasnt going to give me my money back and that he couldnt help me because I didnt have the bulb. Of course I didnt have the bulb because they changed it and threw it away or kept it I dont know what they did with it. I aksed him when Jose would be back he said in a few hours later. I was going to leave but I knew he was wrong and I wanted my money back. It was their mistake so after arguing with him for about 10 minutes he eventually gave me my money. Then he was snide and rude when giving me back my money saying next time we wont give you a refund. So I was told him there wont be a next time because I will not be coming here again. And he replied thats your choice but thank you for coming in today. Andres was rude and unaccommodating especially considering it was his peoples mistake, and that I had proof because I have an OReillys membership. And the second gentleman in the store Im about 90% sure that he was the one who I made the purchase with so he could have chimed in and told him yes thats true but instead he sat back and let me struggle with this situation. Some of the worst customer service Ive ever had.

All the parts!

helpful staff, but too few of them for number of customers

Good service and very helpful assistance!

They gave me wrong part. I wasted my money, came back,talked to manager. Nothing they can do. So bad service

Kristen was great help very knowledgeable she knows her job

Good Service, the people who serve let you walk through the store without asking annoying questions but..... without ceasing to be attentive to serve those who need it.

Good product range and good friendly service. My go to for auto stuff.

They got it all and supplied us tools to find stuff right in the parking lot!!!

Consider

O O O OREILLY!!!! OREILLY. AUTO PARTS. OW!

Everything for parts you need.

Folks are professional, I bought most auto parts there, except for some that I have to get from OEM.

Great people working here.

Thanks to the girl who fixed my fob battery

Decent car parts store.

Ive had a business account with this OReillys for 10-plus years. Recently theyve completely changed their entire staff and the place is going downhill dramatically. If asked a year ago I would have given this place five stars instead of one.

Nice store with most parts

Friendly staff, great to find car parts

Horribly over priced an even worse service.

Very friendly staff

Very helpful staff

Great parts selection

They had what I needed for my car, so I was pleased.

Customer service was great.

Not very helpful. Did not have the right light bulbs in stock.

Horrible management

I never heard no in this store. My vehicle problems always being solved at least consulted well by their parts professionals.

Very convenient

Friendly ppl but lack of slection on things. Came here multiple times for various items and have always been told they have to order it or go to another store.

Great customer service, they know what they are talking about.

Dublin OReillys has a nice parts store and he also let you use the restroom not all OReilly let you use the the restroom

Not so knowledgeable folks and high prices.

Has longer hours than most other auto parts stores, and you can generally get in and out pretty quickly. Staff is friendly and most are pretty knowledgeable. They generally have what I need in stock. My go-to auto parts store in the area.

Great service and staff are responsible and respectful

We were looking for something that they didnt have on stock so they offered to get it from the store in San Jose, CA for the next day and they will call us the morning to pick it up so we were like thats cool and so we proceed to pay for the item and we were told to expect a call next day. They never call us so we decided to call them to to found out that they were going to have the piece in 3 days and not as they told us. So please dont give empty promises to your clients when youre not sure what youre going.

Small, packed with all my automotive parts to get my break job done on my 2014 tundra. They got tools too. Check out was a bit slow when I was here, but I survived.

I stood in line for 20 minutes because it was so crowded, definitely understaffed at the time.

I called in the morning at approximately 9:00 am and they told me that the part that i am looking for is not in stock and that they can have it in the store at around 12:40 pm the same day. i said cool go ahead and order it and i would be there around that time to pick it up. at 12:40 pm sharp i pull up at the store ready to pick up my part and they tell me that they only got 2 peaces and the other 4 peaces will come in the next day. what a way to kill my Friday, worst customer service i ever had, totally waist of time would not recommend to anyone.

Solid OReillys, great customer service and a wide selection of auto parts and auto related items.

Good prices on Parts they stand behind them they also have care products and maintenance products

Great service as usual

The manager was yelling at a 4 year old. Disrespectful as hell. Totally unprofessional. Hire some people with some respect. You guys lost ALL credibility with me because of your one employee. I suggest you fire him

Sorry Craig, Ive always had great service here. Been going there for years. Crushed a brake line on a tow-dolly. The line was a specialty part and I had a trip planned too soon to send away for the part. Walked into the store, explained to the guy my problem. He took out a piece of brake line, bend, curved and cut it to the correct shape and flared the end. All for the price of the line. Great service. Walked into the store with a 5-gallon bucket of used oil to dump. Walked right past the paper sign on the door stating the tanks were full. Getting old I guess. The clerk said maybe, just maybe. We looked into the tanks and had to split the bucket between the two tanks. The manager even apologized to me because the tanks were full. We laughed at me not seeing the sign, but......... I have sent the wife into the store for stuff and of course I never give her the full details and questions arise. They always treat her well and help explain things out. Keep up the customer service, good job.

Hit or miss here... Sometimes staff good other times not so good...