Goose Auto Repair- Castroville in Castroville

We really wanted to use this shop but will not be going back. After a not so great experience at another Goose location we decided to come here because our work was still under warranty. After they corrected the work, we set up an appointment to replace the timing belt/water pump, and valve gasket cover. This needed to be done and we thought we could trust this shop to do it. Unfortunately, accidents happen…but it is the response to the accident that is a redeeming factor for a shop. After the work was completed, the lower radiator hose had not been attached correctly- or at all. Upon leaving Goose, I immediately noticed the acceleration was off and there was a slight “whine” noise. I don’t live far, and had a toddler in tow so I proceeded to drive. White smoke began pouring out underneath the car and from the hood. As soon as I pulled into our driveway, there was a massive leak and severe burning smell. I tried to start the car to get it out of the driveway and it barely started. I called the shop and was told a tow would be sent the next morning since it was closing time. I received a text the following morning around 8:30 letting me know a tow would be sent. I had an appointment at 10:00 but told them I would be home by 11:00. I texted the shop just before 11 letting them know I was home. When I didn’t hear anything by 11:30, I called and was told the manager was sending a tow at some point today. I asked if they could provide me an exact time and was put on hold so this could be discussed with the manager. I was told they would have someone out within the hour. Tow was sent, and I followed to the shop asking to be provided updates as to what happened/needed to be done. I was assured they would clean all the coolant and double check to make sure everything was ok. They said it would take a few hours because they were going to replace the hose- cost was on them. I got a text around 4:30 saying it was done and was there 20 min later. The manager came out to inspect the car with us, only to find NOTHING had been cleaned. The coolant was still all over the underside of the frame, battery, and most other components under the hood. When I asked why it wasn’t cleaned she told us their pressure washer wasn’t working but that she could give us money to go get a car wash. I declined. I expressed my disappointment and she responded that she completely understood, and didn’t know why it wasn’t cleaned. A pressure washer out of order isn’t an excuse. They took it back again, to be properly cleaned and then Jesse walked me back to show me it had been cleaned. I had to wait over an hour for it to be properly cleaned and I was really upset at this point. If this shop couldn’t simply clean off coolant after being told it would be done, only to try and cover it up by saying the pressure washer was out of order, I don’t trust the work done for other things. When I asked how they knew engine damage wasn’t done they said they did a block test. I don’t have any confidence in the work done, or reassurance that damage wasn’t done. After we got home I double checked the radiator, only to find the coolant reservoir next to the radiator was bone dry. Filled it myself. Fast forward less than a week later,reservoir is almost empty, I am still finding my acceleration to be lacking, and after running a few errands the car was struggling to turn on. We are taking it for a second opinion. I really wish things did not go this way, but too many mistakes made. Big mistakes. The only reason I’m giving two stars is because of how kind and apologetic Jesse was (hope I’m spelling that correctly). I feel he had way more knowledge than the manager mechanically, and he apologized over and over. I could sincerely tell Jesse wanted to make it right.

My wife traveling through Castroville pickup some road debris that was lodged under the car. After calling me in Houston I recommend she take the car to Goose Auto Repair. I’m glad I did because mechanic Jessie took care of the situation. He verified it was debris and actually took additional time to test drive and reconnected some under carriage plastic cover at no charge. Shout out to Goose Auto Repair and Jessie for your honest and professional genuine customer service. I would highly recommend Goose Auto Repair in Castroville, Texas.

I had a damaged tire on my way out of town. The shop checked the tire, found it to be un-repairable and put my spare on. The tire had a road hazard warranty at a different shop so I was able to get there for a replacement. Goose Auto Repair were very courteous and did not charge me anything. Thank you

Came here for an oil change as recommended by locals, and they didn't disappoint! Extremely nice staff. Very thorough! Already recommended to my sister who lives close by as well.

My first time going to Goose Auto Repair and definitely will use them again for any repairs I need on my vehicle. Very helpful. Got on my repairs fast. I love How they inspect the vehicle and Took pictures. Great customer service!

An extremely well deserved vote of appreciation goes out to Jessie, Eileen & staff of Goose Auto Repair, Castroville. I experienced an electrical issue that turned out to be a manufacturer error. The good folks at Goose spent several hours in effort to correct the issue that was incorrectable. No matter how much I tried to get them to take some compensation, they refused saying, "we didn't fix the problem." THANK YOU GOOSE!!!

On my way to a meeting last night, I got a large screw in my tire in a construction zone. I took it to Goose Auto Repair in Castroville this morning and they plugged it for me at no cost. I was in and out of there in less than 20 minutes. The team is very professional and helpful. I would recommend them for your auto needs. Great job Goose!

These folks took great care to examine our auto issues as well as our comfort and needs. We’re an older couple traveling thru town and needed to stop and have our car problems addressed. Jesse and Ms GARCIA and frank who picked us up at motel, were extremely kind, courteous and professional. The documentation of their assessment and repairs really helped with our warranty claim. I do believe that it is reasonable to be charged a diagnosis fee if I do not have repairs made. However, if I have the shop make the repairs I feel that fee should be waived. I don’t expect and business to not be paid for any part of their work. However, it is customary to waive any diagnosis fee if I choose to give you my business. I WOULD highly recommend this shop.