Santa Cruz Toyota in Capitola

Everyone at the Toyota service department was so helpful and friendly. It was a very pleasant experience!! Thank you!

Quick, efficient, and friendly service; simple as that!

A delightful service department recalibrate my front sensors quickly and with a smile. Everyone was friendly and happy, including myself.

Fast and efficient. Kyle was great.

I needed to get a fob replacement done and despite being short staffed on the day i walked in, this team got the work done in less time than the estimate! Big shoutout to Hunter for being such an awesome support, and helping it all go smoothly.

Very slow

Joshua was very kind and informative.

They took care of my needs

Appreciated Mikes customer service and detailing different plans. Grateful this location is has excellent staff and service.

Horrible experience here today. Called yesterday that I lost my key and needed the key code for a locksmith to make me a new key. They wouldnt give it to me unless I came in with drivers license and insurance card, so I did. As soon as I got here they said no we need registration. I told them I called and thats not what I was told. Regardless I found my registration online amd sent it to them and then they STILL wouldnt give the code to me because my registration had my bank as the lein holder. Well of course!!! I have a loan! Of course my bank is the lein holder. What a joke. I bought the truck here!! And my camry! So then we asked for a manager and they didnt want to bring the manager out! Finally got the manager out and proved I bought the truck here and finally they were willing to get the code for me but made me pay for the code! Shouldnt I automatically get my key code if I purchased my truck AT THAT LOCATION?? What a joke. Never going back. This place is ridiculous.

The friendly service from Mike (and other staff) was unforgettable. He took time from his day off to follow up and let me know my Rav was being taken care of. The work was done the next day. Bravo!

Finished servicing my van an hour earlier than projected. Efficiency is good!

My scheduled maintenance was done so quickly and I was out of there much sooner than I expected.

I contacted the dealer through Facebook Marketplace about a TRD Pro Tacoma. The sales rep was unprofessional, constantly changing the markup and payment amounts. Frustrated, I called my auto broker who works with Santa Cruz Toyota, and he managed to lower my payment, something Santa Cruz claimed they couldnt do. Firstly, its highly unethical to impose such dealer markups. Secondly, on the day the dealership was supposed to deliver the vehicle to my auto broker, they called and refused to pay his broker fee, claiming they needed to split the commission between two of their own sales reps, despite already charging me a $2,000 markup. If the dealer wanted to rectify this situation, they should refund my markup. I would not recommend buying from this dealership as they switch prices on payments and impose unethical markups.

Great service

Happy with service! Came in for an oil change and was told 1 and half hours...it took 30 minutes! Happy customer! Love my toyota.

Such a great group of employees at Santa Cruz Toyota. Even after 18 months since my purchase they know my name! Im very happy with the service personnel as well as the sales team. Great Job.

Very friendly and helpful staff!

Mikell Johnson was awesome and it was as quick the service peoples really care

Great service - Professional & efficient!

I took a 20 year old Lexus in to get a timing belt and water pump service done. The service was faster than expected, the price was fair and the dealership offered ride to and from my house. My experience was much better than any mechanic shop I have ever used.

My first time having service at Santa Cruz Toyota was perfect. In particular, Lea was a great representative of their business. She was extremely helpful, professional, and very friendly. I look forward to having her assist me again.

The places charges 3x what a local dealership charges. I learned this the hard way. I d avoid going here no matter what. Any local auto shop will do a better job for a better price. This place is classless

Mike Norton helped us with our maintenance and was so friendly and professional. Felt very cared for with good vibes. Thanks Mike!

Max and his manager at Santa Cruz Toyota were excellent at helping choose the right model for me and at executing the sales process.Its the second vehicle weve purchased through Santa Cruz Toyota and I look forward to replacing my wifes 08 with them as well, when it comes time! Thank you Santa Cruz Toyota! Mitch

All good! Happy with my new car.

Very professional, great communication and I have full trust in their work! Thank you!!

Associates were friendly. Service was fast and they did a good job. I m gonna come back.

Great service, quick service

I brought my RAV4 Prime in for routine servicing. Unlike a previous dealership, they returned it to me almost fully charged. Nice touch.

They were very Professional

My 2013 Rav4 has been serviced here for 9 years--since I moved to Santa Cruz--and they do an excellent job. My car is very safe and reliable. They even help me out sometimes with the cost on the more-extensive checkups. I am considering leaving though since Toyota Corporation has now adopted Trumps position on DEI. I realize this shop is not to blame for that. It is a hard decision.

Friendly, courteous and quick service. Kudos to Service Writer Mark.

Great place! Very professional

Had a great experience. Hunter at the service department did a great job taking care of all my questions and concerns. Thanks again!

Great service! Easy. Straightforward.

Had to wait 4 HR to get my car

Great customer service. They make you feel welcome.

Great support from the super team at SC Toyota

Like always it was a Great experience to be able to take my car to get services it needed and the staff was very helpful, friendly and knowledgeable about all aspects. Thank you Santa Cruz Toyota!

While in Santa Cruz for business, I had a flat on Hwy 1. Service advisor Mike took care of things right away. Polite and professional.

When was in another dealer for maintenance, they would help to wash my car. But this one, no. Even I spend a lot

Needed to rent a car while Capitola Auto Body kept my car for an extended period. Made one call to Santa Cruz Toyota Rental, they took my info and it was all set up within 10 . Showed up and it went smoothly and really didn t cost too much. Highly recommend this bus.

This place was great. Staff was friendly and knowledgeable as usual

As we were about to leave Santa Cruz after visiting family our check engine light came on. It was Sunday December 22. Yikes! We called SC Toyota and they were not only open but said to come on in. The water pump had failed so it was replaced and computer system update installed. Wasn t how we hoped to spend our Christmas money but we were so grateful that they were open, took care of the problem same day and provided transport to my sister in laws house. Kudos to SC Toyota and their staff.

Service was good but still need to bring our car back to resolve a warning light issue for the tire pressure. Was a busy day there so it was hard to get a hold of anyone to find out when to pick up our car. We love Toyota of Santa Cruz - hoping the sensor light can be resolved at the next visit - it s a new vehicle purchased there less than a year ago.

I have a very old Camry XLE ( my second purchased at this dealership). I have mostly all of my service done there over the past two decades. I needed some emergancy repairs over the holidays. I couldn t ask for a better experience. Everyone was extremely professional and kind. They kept me completely informed and gave me choices about how to proceed. They went the extra mile to do a thorough job and to give me the most cost effective pathway to getting an out of stock replacement part both procured and shipped. Every associate was polite and knowledgeable and the owner was kind and generous in his response to my unique situation, I will be buying my next car at this dealership and getting all my service needs there. Despite the holiday they couldn t have been any more efficient and thorough! Thank you Santa Cruz Toyota!

Great service!! I really felt like they went above and beyond to help me! I was out of town traveling for the holidays when my car broke down and they were able to order the part I needed and have my car road ready in less than 24hrs. Special shout to Kyle (I believe) who helped me inside the service center was super accommodating with all my needs. Definitely recommend and keeping them in my back pocket for future use.

Just came in for basic oil change for the first time. Ive owned Subarus since 2000, now a Toyota owner. I recommend car wash that Subaru always offered. It was always a nice addition to getting my vehicle serviced. If Im not mistaken, Toyota and Subaru dealership same owner. Thank you

We have recently purchased our 2nd vehicle with Santa Cruz Toyota and we are very pleased thus far. Simon, Chris and Johnathon were very professional, honest and welcoming. I would highly recommend this place to any friends interested in purchasing a new/used car.

Robin Steinberg is the reason I wont do business there.

Great, positive experience. If youre in the market for a car definitely hit up Kevin Nguyen. He will get you in the car you want. Went in looking around and walked out with a brand new Tacoma.

Great service. I am so impressed by the car service they have. They give lots of updates and are very helpful. Hunter was able to get my car fixed and tell me exactly what was going on so I knew what I was paying for. Highly recommend Santa Cruz Toyota.

First time using the Toyota dealership service department and I was quite happy with it. Friendly, informative, patient and competent staff. I was only getting a warranty service so not a big repair but I was pleased with the service.

excellent!

Great service, convenient ride/shuttle and friendly staff.

I dropped in to schedule the 10,000 mile 4-Runner check-up/ oil change since it was easier than navigating the web page. SO easy!! I was able to get it done right then and was done in less than 90 minutes! The service people did not try to upsell me and my questions were clearly answered. I would recommend. Thanks

Everyone was very helpful. The only issue I had was that the rental wasn t cleaned out before I got it but Tim was very helpful and made a note about it and it was taking care of. My car runs great thank you

wow!!! just the oil change 3 hour wtf??? super service

The only thing that used to be any good about this place was the parts department. All the knowledgeable and experienced parts folks have been fired/quit and now you cant even get them to pick up the phone.

Lea was extremely helpful. She answered all questions. I had a very positive service experience.

Toyota Santa Cruz quickly provided a solution to my car s issues rendering it un-drivable! It eas finished within a day ans easily returned to me.

Amazing service! They made me feel like family. Especially Robin. She was fabulous!

I had done my research and came prepared to buy a car. What the sales folks at Santa Cruz Toyota told me about features and availability was different from the information that is easily found on the Toyota website. I had an uneasy feeling and left. It seemed like they were willing to tell me whatever it took to get me to buy what they had, not what I wanted. The following day, I visited another dealership over the hill. The folks there confirmed the information on the website - the features I want are indeed available. So I m buying the car from them - for a better price, too.

Great service and friendly staff. I was traveling and needed a service on my new Tacoma. They were able to get an appointment for the next day. The job was done is about 2 hours. Excellent job!

Team Toyota did not have the part for the recall I needed.

Great move purchasing our truck in Santa Cruz. Drop off the vehicle for service and take the free shuttle down to the beach or downtown Capitola for lunch. Our service appointment turned into a fun little day-cation ; )

Fast and friendly service

These scammers are charging 10k extra for Maybe 3k in parts and labor on a 2025 Tacoma Sport. Then you get to pay a stupid amount in Sales tax!!!! Nad deal all the way around! Way to rip people off Toyota!! The Toyota corporation would be ashamed of you!!!!!

Great customer service.

I m extremely unhappy with policy. Due to a family emergency I came in late for service at 7500miles - in between the 5000 and 10,000 new car service. 5000 mile = tire rotation 10,000 miles =tire rotation and oil change If I chose to do the oil change I would forfeit the first service completely. I disagree and believe i shouldn t have to forfeit something I paid for, I should be able to skip it and use it later. Service car rides to and from home during service was nice. They didn t wash my car or fix the floor mats which were loose and an inspection of floor mats was supposed to be completed as part if the service.

I was yesterday in Santa Cruz Toyota for recal and service my experience was the best with the lady who attended me

Friendly and knowledgeable staff providing a local vibe I appreciated.

I usually have my GS350 serviced at Lexus of Monterey but have used Toyota of Santa Cruz my last two services. The 2nd service followed a full service just two months ago. In both cases Toyota piled on with extra services.at an average of $1,500 per visit. Lexus has always stuck to their quotes and I ve always known upfront what the costs would be. I just don t trust Toyota s service department to do anything but pad their services.

Im a new driver and needed some help with my car and Im telling you I have never been more happy with the service here. Specifically the man that helped me, Mark Shultz who is the assistant service manager. He was incredibly friendly and super helpful! I would recommend his help to any new comers! Or current clients!,

They re always timely, courteous, and great to work with. They do excellent work and stand by it. Highly recommend.

I am no-where near Santa Cruz but get getting text messages about my courtesy vehicle ?? Is someone using my name!? This is VERY concerning!!! Do you not ID people?!

Super great service, a lot better than Marina del ray! Lady was super dope and friendly

My wife and I had a fantastic experience buying our truck at Santa Cruz Toyota, and its all thanks to Joey Alvarado. From the moment we arrived, Joey was friendly, knowledgeable, and professional. He patiently answered all our questions and took the time to explain the differences between the various Tundra trims. He even went above and beyond by parking every trim level side by side and arranging test drives for several of them, making sure we found the perfect fit for us. What stood out the most was how non-pushy Joey was he made us feel completely in control of the decision-making process, which was a refreshing change. If youre looking for a no-pressure, informative, and positive buying experience, ask for Joey Alvarado.

I needed a new battery and the job was finished in @ 30 minutes. I m grateful for the fast service.

Great service and support!

Great service and prompt

Robin was friendly and professional in taking us for a test drive. She went above and beyond, getting us lunch from nearby to help us finish up buying and make it to our next appointment in our tight schedule. Rob and Jeff were also great to work with. Nobody was pushy, though they did make a point about how quickly the model we were looking at tends to sell and limited supply and sometimes long wait times for specific builds. We had done our research, and this was verifiably true. It was about as easy as car-buying has ever been. They are a Costco authorized dealer too. Were happy customers and took home a great car!

Been a loyal customer since 1999. Recent purchase from Richard Brabo and team was exceptional. Richard took extra time to explain all the Tech on my new RAV4. Great Experience.

Great job

It was very disappointing, first the maintenance was written as 90k and should have been 175k, so I don t know if I paid too much for the service I got, they left an interior part on the passenger side floor and had to have some one come and install it, and other things

Quick and easy, clean organized and friendly

I always said employees make the business looks good not the business make the employees look good Pablo Garcia one has a poor attitude towards his job that happened at santa cruz Toyota

Grumpy employees.

Very professional, courteous and efficient service. The shuttle rides are also very helpful!

Management not willing to bend on rental car extension, despite the fact that the Toyota part was backordered.

i can tell you that Service guy Hunter is one of the good guys.. he will make things as best as possible for his customers.. A++++ service.. Thanks you for your help

Great customer service and fast paste.

Do not come here for service. The last time I was here, the service department not only forgot to put my skid plate back on my truck (making me drive back there) they over tightened and cracked my plastic oil filter cover. I m fine with paying a premium for excellent and reliable work, but I am not okay with being over charged for poor and even damaging workmanship.

Quick visit!

We visited SANTA CRUZ TOYOTA after less than positive interactions at 3 other dealerships in our area The salesman (Abel) we worked with was very professional, honest, knowledgeable and extremely helpful. He answered all of our questions, went over the new Camry features and alternatives (based on the trim levels), and was not the slightest bit high pressured. We met with the sales manager and Abel and negotiated a very fair agreement on the specific car we wanted, and received a fair and appropriate trade in allowance on our 2010 Prius. After leaving to go home to discuss purchasing our chosen car, we returned later after deciding this was the car and the deal we wanted, completing the paperwork with the very professional finance person, and drove our new car home that day. That was five days ago and we love the car, and still cant believe the honest and positive interactions we experienced through the entire process of buying a new car at this dealership. Id rate them 10 stars if I could!

Good job, thank you

Super friendly, knowledgeable, fast and overall helpful!

My experience was astounding. My car experienced a great deal of rodent damage which a discovered on a Thursday. This dealership (which I have no connection to - I am traveling) had it neck to me on Saturday. This included the engine harness, blower box and 10 other components. The service guy, Mark Maciel, facilitated the insurance coverage and helped expedite the whole thing. They also washed my car and cleaned the interior. Amazing from start to finish!!

Easy fair no hassle. Overall a good experience.

Hunter, the Service Advisor, was friendly and helpful

Great service!

Took good care of my car and were straight forward with pricing.

We recently purchased a new Tacoma from Santa Cruz Toyota over the weekend. I have been a part of many car purchases over the years, but this was by far the best new car purchase experience to date. Max, our sales associate, was an absolute pleasure to work with. He was knowledgeable, patient, and not pushy at all. I will be recommending Santa Cruz Toyota to all of my friends.

I m giving it a 4 because they wouldn t rotate my tires because they were six years old. I only have 35,000 miles on my 2017 Tacoma so they wanted me to buy new tires. Lea who helped me, was great. Very personable, very helpful. I would give her a five.

I dropped my car off at night, got a call early the next morning, was given a quote that afternoon and the car was ready to go in two days. It was seamless and easy.

The dealership salesman was very attentive and helpful. Our experience working with the finance guy got to be a bit tedious. We waited over an hour to meet with him only to learn that was probably because he spent soooo much time pitching after-the-sale add on stuff. But hey, thats their business. Just be prepared. It was an interesting balance to our salesman who went the extra mile after a miscommunication on a missing owners manual.

The folks at Santa Cruz Toyota were fast and communicative throughout my appointment. The work was completed within the time limit they provided me, and their estimates were accurate to the service I received.

They helped to fix the issue with my car and also helped pay for half of the car rental when my vehicle was being repaired which I appreciated. However the work was very expensive and when my car came back there were scratches on the windshield that wasn t there before I brought my car in and a lot of pine needles on my windows that were not there prior to the work being done. Where was my car kept while it was being repaired?

Hunter was absolutely fantastic. No upsell , just the service I needed. Appreciate the shuttle service too (thanks Hector!) great experience overall , took care of my 4Runner quickly. Thanks!

They made the process of service very easy to schedule, drop off and pickup.

Why would you rotate my tires when you recommended I buy new tires?? I was charged $39 for that! I will probably go elsewhere next time.

Edit to my last review. Came back and Chuck was the most helpful sale consultant. He was wonderful, and did the most to make Sure we got the car that was right for us. 10/10 ask for Chuck Deegan.

I was lucky that the fix was simple. I was charged in minimum, but I was told that upfront. David was amazing and always is every time I come in. He he explains everything he understands everything. My car was ready. My pick up were ready I was incredibly happy.

We like their Service department and shuttle service- friendly and kind!

I brought my 2012 Prius in for a software update and asked them if they could figure out why the car was misfiring on number two cylinder. I had replaced everything on the car related to a misfire in number two cylinder prior to having them help me with this. Started with spark plugs, ignition coils, oxygen sensor, mass air sensor, EGR valve, cleaned intake manifold, and then replace the head gasket. I replaced the engine ECU. After all that the car still did not run on all four cylinders. They charged me $100 and said they would have to do another $650 worth of work by removing the intake manifold to inspect which I had done three times prior. At the end of all this, I still have a car that doesn t run right when it s cold and I was out $100. Even The supposed experts could not figure out my 2012 Toyota Prius misfire. This was in 2020. More recently, I brought my 2000 Toyota Celica in for a daytime running light recall and when I got the car back, there was a giant scratch in the hood. Called and left a message with Service yesterday and haven t heard back yet.

This is no different than any auto dealership. Ready to rip off the customer. I went for a $79.95 oil change with an intention of getting tranmission fluid change also if price is right. Well my service advisor told me that they are super busy and it will be 3 hours for oil change and provided me with a list of useless services that ranged in 3 options (cheapest option being $1200 and most expensive being $1800). I was presented with 4 recommended services one of which totally shocked me. It was to replace rear brake pads and resurface the rotors (only rear not front). It was over $1387. Are you kidding me with that. Who pays over $1387 for 2 brakepads that dont even come with new rotors. Anyways, I was given a service contract to sign prior to work that has a price. Once oil change was done, they gave me a different amount on the final bill. My question is why did you made me sign a contract price if you cannot honor it. Anyways they had to correct it as Im not paying a different price. Service advisor was blabbing that it is only a few bucks. Well, too bad we had a contract price. Overall, a bad experience to remember and Im not coming back for next service for sure. Will report to Toyota too if they care. My advise to local customers is to just say NO to useless services they recommend at overly inflated prices.

Great Service with a relatively quick turnaround.

Poor service, problems after most visits, upselling and advising unneeded service at times. Took over 3 months for a sunroof repair, wrong parts ordered, never yet installed correctly. Used to be better, we are planning to find a different service provider from here on out.

I dropped my truck in for service and had a rental waiting for me. Better yet, my truck was ready before the end of the day when I was expecting it to be the following day. Michael and Santa Cruz Toyota, my first impression is a winner!

Had a great experience with Santa Cruz Toyota and our point person, Hunter. Communication was efficient and friendly and all the issues my 2008 prius had (there were quite a few) were explained to me so I knew exactly what decisions to make and what was being repaired. Feels like a new car! Also - super quick turn around - 48h - and ability to text/call Hunter directly is a plus.

Service advisors were friendly and helpful, but info wasnt always complete as the repair went on, which may not have been their fault. I was asked to approve the repair before seeing the detailed estimate - that process should be addressed better. I wish I had known I could have saved up to $1000 by buying the parts myself off the Toyota SC website. Aftermarket parts were required but were the same cost as Toyota parts. Overall I feel they did what was best, it just seemed quite expensive.

Great crew! Very easy in and out.

As soon as I drove up for my appt Edward came up to get me started. Edward very professional handle my entire visit with text update andgoing over the service finding

My first time bringing my new Toyota in to the service department. Everything went great and they took care of the issue very quickly.

Prompt, friendly and reliable service!

Professional, direct, and excellent service. I didnt have to wait, nor was I hassled about costs.

Everyone was very friendly and helpful

The service department was amazing! Best service I ve had in years friendly, helpful, and knowledgeable. Over all a great experience

Good technicians with the right tools.

I scheduled a appointment for a recall inspection. It went smoothly and no problem!

Great people. Great car. Great deal.

Had my front brakes done my rotors turned it was done quickly and a very good job, but a little pricey $70 more than everyone else.

Car key was reprogrammed significantly faster than expected but there were multiple dirt spots left on the interior which I cleaned up after the fact.

I got my 2025 Camry thru the Costco car buying program. They directed me to Santa Cruz Toyota. The car I wanted came in earlier than expected with just a few options. The purchase was easy and straightforward. Thanks to Bob the salesman and Nathan in financial. Bob help set up my account with Toyota. I have a lot to learn about a car that might be smarter than me

Great service, well organized, fast and efficient! Many thanks to Mikell, our service advisor.

Courteous

When a car has known issues and there have been safety recalls and then the parts arent even available anymore then I think Toyota could have waived their diagnostic fee. I would like Toyota America to refund my money and fix my car. Known steering issues are rather dangerous... They did reduce the fee from 125 to 62.50... but the service person I worked with had many lame excuses why he couldnt do any better. Also, the last time I went there they wanted $250 for a key I bought at a local lock shop for $80. It took 15 minutes to cut and program and works perfectly. Update: 3 months later i got new tires and i now have NO steering issues. WORST EXPERIENCE EVER.

Tim seemed to be very experienced and was very helpful. He gave me detailed information about my son s car situation.

Early this week I noticed my car was letting me know I needed maintenance from the dealership. I had the time at that moment so I drove into dealership. They were able to get me in and out in a very short time. Love the service here.

Fast and well done!

This is for the manager, or any high-ranking person who works on site: I would like to propose that you (yes, you!) spend at least a month being the one who moves customer-owned vehicles from the service area back to the pick-up spot where customers drive their vehicle after service. You personally should set an example that no task is beneath you for respecting the customer, and therefore you personally should *clean two large bird poop splatters off of the customer windshield* before handing back the vehicle (bird poop that happened while the car was at your dealership). Would you return a car like that to someone you know? Would you be like thanks for loaning your car, boss, here it is and hand it over with two huge bird splatters at eye level on the windshield? No. And a good manager will lead from the top. This is *not* license for you to go lecture your service staff. Those are skilled technicians that work hard already and dont need to be treated like carwashers. Lead from the top, dear manager. Run bird-crap duty yourself and lead from the top. If you think is beneath you, you are part of the problem.

Not particularly happy with the service department anymore we will be looking elsewhere for our maintenance and repair needs for our Toyota.

Friendly and professional.

After having my car turned off for a few days, I turned it back on and my GPS navigation panel was dead black. CarPlay didn t work nothing worked. I took it to the dealer to find out what was up. The lady that was helping me seem to know what the problem would be, she said they had had a software update to the panel and that s probably what was wrong. She was correct and all they had to do was re-download the current software. What bothered me was they charged me $125 to do that because my car was recently out of warranty. But it seems to me that if the car is going to rely operationally on software updates that should be Toyota s responsibility. If something broke, I can understand being responsible for that myself, but I would have had a completely dead dash panel, if I didn t pay them to download this again. I m only guessing, but I assumed it was because my car was turned off when the update went through. That probably happens to a lot of people and I did nothing to cause it and what happens next time there s an update? Am I going to have to pay $125+ every time they have an update because my dash will not work without me doing that? That feels a little like extortion. Otherwise, I really like the dealership and they have always been helpful to me.

They did a good job, but expensively. I really dislike they listed change of transaxle as a problem that needs immediate attention and gave me a form to approve or decline it. Of course I declined as the transmission only neede enough fluid inside. Cost would be $8,500 and we would achieve absolutely nothing. The transmission works perfectly fine and I am staggered I paid for their diagnosis although I didnt want it and they were completely wrong.

I serviced my Tundra pickup....the technicians did a great job....Thank you

Efficient friendly

Great service and staff!!

Great experience getting my 5K new vehicle tuneup. They were quicker than they said they would be and they were willing to if I needed provide me a shuttle to pick up my dog that was at the groomers! I did not need to do this because they were so quick, but I appreciate the gesture!